Joanna
Great rates and extremely competitive…
Great rates and extremely competitive closing/loan fees. Initial rep was wonderful. As we got closer to closing different reps were involved and attention to detail was not there along with changing info. depending on who we spoke to. We ended up refinancing more than what we needed because the figures we were given were incorrect of the amount we needed to bring to closing and also our payoff amount. Also, the title company did not honor our signed request of sending our credit card payment directly to the creditor instead they sent it to us which resulted in us having to pay the bill online since there was no time to mail it on time.
Response from Real GeniusJan 14, 2022
Thank you, Joanna, for taking the time to share your feedback. We will discuss this with the team and with our title partners.




