Real GeniusReviews of realgenius.com

Mike Remillard was excellent throughout our loan process. We appreciate his professionalism and getting our loan closed on time. Thank you Mike!

The first half/two thirds of our contact with ConsumerDirect Mortgage was easy - qualifying, submitting requested documentation, scheduling a closing date. However, as the closing date approached, the mortgage processors kept changing the amount we needed to bring to the closing, and never explained the reasons for the changes. Secondly, the notary sent to our house didn’t understand or couldn’t explain the documents needed to take the title out of our family trust so we could sign the new deed. This led to a week’s delay in finalizing the closing. Our one suggestion is that the folks responsible for setting up the closing to do a better job of communicating with their clients and the remote notary.

It started off great. We got a great rate and fees. And generally it was fine but there always seems to be a disconnect between the Loan Processor, underwriter and borrower. Our were fully documented loans. We gave them everything they asked for but then they asked for non-sensical items. When I asked about why, the LP just said, that's what they need. For example, we gave them the IRS documents which showed that we extended our taxes. Gave them the payment information and confirmation information. We did it on-line. But they asked for the form. Even the IRS says you choose one of 3 ways and not to submit a form if you do it on-line. But the LP asks me to look in my emails to see if I missed it. What the heck? I know what I filed. LP is checking off boxes w/o understanding requirements. The underwriters have no accountability because they never have to face questions by the borrower. The LP did it again near the end of our lock period. Asked for something ridiculous. I then talked to the Senior Loan Officer and suddenly, there's nothing he can do. I was able to get a hold of someone from customer service and she stepped in and got the loans closed. Why?! Why do they make it so hard? It is so frustrated and left a very bad impression. It's like they enjoy making things hard just to make it hard. We gave them everything they needed. They just needed to look at things with common sense.

Very quick and professional. Great online platform to upload all required documents.

The process was stressful. The employees were helpful. The program is good at collecting the data, but the request wording were confusing. Overall the process was stressful. But they worked it through.

Excellent customer service! Easy process.

They closed our mortgage on time! The annoying part was different departments asking for information that was already submitted. The left hand doesn't talk to the right hand.

One of the best mortgage loan experiences I've ever had. The entire team communicated well and promptly. I never had a moment wondering about the status of my loan process.