Readers.com™Reviews of readers.com

I attempted to make a purchase, but the discount code posted on Facebook didn't work. I reached out to the company multiple times via email...no response. Subsequently, I commented on one of its Facebook posts. Eventually the company responded to my negative comment. That didn't go well. The representative(s) who replied to my comment and who subsequently direct messaged with me didn't appear to have either read or comprehended my concerns and complaints (even though I had included screenshots of my email to them, the advertised code, the code not working on their website, and the item in the shopping cart on their site). They also didn't acknowledge or take ownership of any customer service failures. Basically they were tone deaf. That experience was mirrored in the subsequent emails I received. Over all, a frustrating and off-putting experience. How can you purchase a product from a company that can't provide even a minimal level of customer service - that lacks basic communication skills and can't read the room? Answer - You can't.

I ordered a pair of readers. When they arrived the lens covering was cut too short for the frame. They are terrible quality. I would never buy from them again. What a waste of $28. I could go to the dollar store and get better ones.

Bought two pair and after a few months nose pads fall off and get lost. No replacement parts available and no warranty after 90 days. Cheaply made. Falls apart within a few months. Poor customer service!

I have purchased 4 lots of glasses from Readers.com (16 in total) and been happy with all of them. +2.0 clear, +1.5 sun glasses for distance, +3.0 Blue light for reading and another +3.0 blue light. One pair broke when I sat on it, several became scratched and I lost some. I check each pair of glasses for strength and distortion. Strength: I use a small LED flashlight a fixed distance from the glasses and adjust the distance to the wall to form a spot on the wall. The higher the strength, shorter distance to the wall. Distortion: Look at reflection of overhead fluorescent tube. It should be straight when reflection moves across the glass and along the glass. (Rotate the glasses). All pairs of glasses have been excellent. The last lot I purchased, I gave the wrong address and they were RTS. They replaced the glasses and sent them express mail, without ant extra charges. I do not work for Readers.com. I am surprised to see so many negative comments.

Many styles/colors were sold out on the website but I did finally find a couple that were in stock. Ordered 2 pair. After a month with no communication from them I got an email that they were both out of stock and they were refunding my order. Not sure why it took a month to figure that out.

I have purchased 5 pairs of glasses from Trader.com and on every pair the frame has broken at the bottom of the lens. I did not drop or misuse them in any way. One pair I had in a glass vase and had only worn twice. I took them out of the case and they were broken at the bottom of the lens. Cheap Chinese crap. Will not buy again from readers.com

Awesome company. I love that they have narrow frames so glasses don't fall off your face when you bend over. Also they are determined to make you happy, replacing anything you don't like and not requiring you to send back the ones you don't like.

Bought two pairs of glasses each $19.95. After 10 days received a refund of $15.00 for one pair that was no longer in stock. Over the past 2-3 years, the service has declined substantially. The glasses are inexpensive and generally do not last but that never bothered me as these were the glasses that I kept throughout the house for when I needed reading help.