Readers.com™Reviews of readers.com

Their lenses are decent.. their frames have defects and break in the same place every time shortly after their Mickey Mouse 90 day warranty runs out. And don’t expect them to help you after that..

Let me start with the positive experience: price is low and these tend to come fairly quickly. I bought a number of pairs of glasses so that I could have them in various places such as home, car, office. But, as the old saying goes "you pay for what you get and you get what you pay for" The glasses from readers.com are not really the ones that will likely last for years - unless you keep then on a shelf and not use them. I use mine a lot and they do not last. The screws tend to pop out requiring frequent tightening and the plastic is fragile and once that goes, good bye. My most recent mis-adventure was with a pair I got to wear only for about a week before the plastic quit on me. I have since bought a pair at a local pharmacy and the difference can be felt just by holding the glasses in your hands. Overall, if you are buying in bulk and don't mind a short tenure, go ahead and buy from these guys. But if you are looking for glasses that would last, keep looking...elsewhere

Once you order from them, they will NOT delete you from their emailing mass spam!!

I have previously been quite happy with nearly all the many pairs of reading glasses I’ve ordered from readers.com the last several years. I’ve had a couple break, but they weren’t terribly expensive so I didn’t pursue the matter. Fortunately, then, I haven’t encountered the pitiful customer service that so many other reviewers have mentioned - until now. Recently, the company apparently decided to remove from their website all customer reviews for each style of glasses. A forward-thinking corporate entity would understand the importance of transparency and honest reviews in an online marketplace. Most online retailers from department stores to craft shops to Amazon provide such a helpful service to consumers. I choose not to do business with companies who aren’t transparent, thinking perhaps there might be product problems they don’t want to have displayed to other potential customers. Imagine my surprise when the readers.com product reviews, which had helped me choose various frames, suddenly disappeared from their website. Therefore, I emailed the company, waited 2 days, and then received the canned, form response that “we’re forwarding your concerns, blah, blah, blah” and “we value out of the box thinking.” What in the world?? Reviews do help consumers make wise selections and might actually help readers.com get and retain customers in most cases. My displeasure wasn’t addressed at all. I’m disappointed with the kind of business that readers.com has seemingly become. Oh, try Foster Grant online instead. Great sales and some of the same glasses available at readers.com!

I ordered two pairs of sunglass readers. Received several emails about the product shipping, showing both pairs. When I received the package, there was only one pair enclosed. I waited a few days and then called customer service to ask if the other pair was shipping separately, even though that was not indicated in any of my emails. After much research, the agent came back and said that when I had placed my order, one of the items was out of stock! No email telling me that, nor that I would only receive one pair, nor that I would be getting a refund for the non-received item. The agent did process a refund for the out of stock item. I then asked if they would have ever refunded me for the non-received pair, or contacted me in any way if I had not called. I said it seems a bad business practice to not inform someone of an item being out of stock at the time of order/shipment. They should have either emailed me immediately to let me choose something else, or refunded me immediately for the out of stock item. The agent’s response “I will end this chat now. Have a nice day”! They won’t be having my business again.

Purchased these glasses → The Beau → on 5-19-2024. On July 18, 2024 they fell apart. The bridge, nose pads and pad arms just disassembled and fell to the ground with one section of the glasses dangling from my ear. DO NOT, REPEAT, DO NOT BUY these GLASSES!!! Currently NO RESPONSE from Readers.com.

The product I ordered (The Redbluff) are the worst glasses I've ever purchased. Plastic hinges and out of focus lenses with terrible peripheral distortion. I've bought better glasses at a dollar store. The second pair (The Damon) are reasonably useful with good lense focus, but also have plastic hinges. Longevity is questionable. Both were purchased at a reduced price, but I have some M readers from Wallymart that are similar in price and are much better quality with metal spring hinges. The website is also substandard. I also got stuck in a weird loop when trying to chat. The review I tried to leave just isn't accepted at all. This is a poor vendor. Don't bother with them.

I went to the contact page to send an email and ask a question. Unfortunately, I got stuck in some kind of repeat message loop. They weren't available after 5:00 Eastern Monday through Friday and close completely on Saturday and Sunday. Of course the weekends were really the only days that I had available. I finally had time off on a Monday and I have to place the email to contact somebody and I keep getting the same message looped over and over and over nobody's available and blah blah blah so I am not even able to look at the website. I've tried closing it out. I've come at it from different places and still it will change and flash this message. I am caught in their contact us email horror nightmare