RBFCUReviews of rbfcu.org

I've been with RBFCU for about a decade now, and for the most part it has been fine. However, my interactions with them today has made me want to bank elsewhere. I contacted support over an issue, and before we could discuss it, they wanted my entire card number to verify my identity and said there was no other way to do so. This is ridiculous because I know I have a security question, and my last four of my ss or card should have been enough. I had some other problems today, and it basically went as there is nothing they can do and I will be charged a fee. They have been mostly reliable up until I needed them most.

I have used them for fourteen years and USED to love them, but there have been far too many times I’ve had after hour issues and you absolutely cannot speak to anyone outside of normal hours. HORRIBLE service in that regard and their F’ing worthless automated answer system makes you listen to long winded speeches only to lead to dead ends where it doesn’t recite numbers you type in and/ or the system hangs up on you. My advice, find a bank that gives a damn about their customers

This 1-star is for Nick in the Home Loan Collections Dept. of which I was accidentally transferred to when my home loan isn’t late. (Which legally-speaking means the loan payment is 30 days past the due date and it’s at 16 days atm, and will be paid by EOW which isn’t the issue or what I was calling about.) Nick started the call off by speaking poorly of the RBFCU rep that transferred the call for giving him the wrong information - which seemed odd, but after how he treated me, made sense, as everything Nick said was a trained gaslighting technique to get me to make a promise to pay for an account that’s not overdue. Which wasn’t what I spoke to him or the original rep about. This went on and reached an extremely offensive level with Nick refusing to transfer me to someone above him. He disconnected the call when he didn’t like his behavior being called out and I called RBFCU again and made a formal complaint. (And received a resolution to my original request.) If RBFCU trains collection's reps to treat customers like dirt, when we literally pay your salaries, I hope all of you sleep really badly night after night. That includes Nick.

I am very disappointed with RBFCU. I had to file for Debt Consolidation. One of my Deposits was not changed in time. So the are not allowing me to withdrawal my pension. I have bills to pay and i will not be able to pay some of my bills due to this. $800 dollars I will not get. RBFCU took care of the problem

Horrible 😞 follow up on loans.Terrible service. Primitive service still want you to go into one of the branches to follow up on the loan application that is ridiculous. Tray security service instead.

See my review from 15 Jan. I was flat lied to by the RBFCU Rep after that complaint. I was told that, if I brought my own witnesses I could have my signature notarized. When we arrived at the Bulverde office, Sarah abruptly declared that wasn't possible, despite my assuring her that the central office had told me to the contrary. Even my witnesses were taken aback by supervisor Sarah's attitude. I asked to speak to the manager, another total waste of time. Latest RBFCU reply is their standard canned reply. My review was originally emailed to them B4 I posted it here. Simply they don't care about hearing from their members/customers as long as they keep drawing a paycheck.

Applied for a mortgage with full disclosure that property was a condo in a HOA. Provided address AT TIME OF APPLICATION. So they had full knowledge. Asked loan officer three times if 5% down applied to mortgages on condo. Yes. Yes. Three weeks and enough paperwork for them to see every detail of my life and they say we’ll give you 75% but only if HOA is warrantable because this is a Fannie Mae loan and we have to go by their rules. Again THEY KNEW FROM THE START what kind of property this was and had 5% down payment in my pre-qual paperwork. I put in my offer based on that and now I’m out cash for inspection, option fee and agent fee for new homeowner’s policy. Two realtors won’t get commission after busting their tails. And seller obviously disappointed. What’s worse is all the skirting around answers or avoiding them altogether because they know they screwed up. DO NOT WASTE YOUR TIME!

I have been a member for over 25 years. I collect my change every day in a large container. When I would get it full, I would take it in and pour it in their counting machine and it would deposit the money in my account. This time they said they no longer own the machine and I would have to pay 5% to use it. I took the coins home, stopped at an office supply store and purchase coin rollers, and spent time separating and rolling the coins. When I returned to Randolph Brooks Federal Credit Union, I was rudely told that they do not accept rolled coins. The only way I could deposit my $200.00+ coins was to open the rollers and pay their co-conspiriter 5%. Fortunately, a sweet lady at HEB in Lavernia accepted my rolled coins and gave me paper money. May the Lord bless her and her house.