RBFCUReviews of rbfcu.org

I have used RBFCU bill pay with no problems for at least 15 years. In August 2024 they changed something and started sending paper checks instead of electronic payments. My student loan payment was mailed back and now had acquired interest and late fees. After 45 min on the phone with various supervisors it was explained to me the "my bills" are "my problem"! I asked why am I the customer being inconvenienced because RBFCU made a bad decision....and THAT was their response. I will be CLOSING my account tomorrow and going with USAA!

Worth bank customer service , lengthy hold time, slow to resolve issues and when told issues resolved, they are not! Do not treat customers with respect , main call center . Closed account and moved to another bank.

Not happy with this bank

I've been with RBFCU since 1978 when they were a small USAF focused credit union. Its now 2024 and they have grown tremendously and with that growth they have lost all connection with their members. You can't call them, they won't answer. They force you to try a web chat that all you get is a robot! There is no personal connection at all with this credit union any more. As soon as I can find a smaller credit union that still focuses on their members, I'm closing and moving everything to that institution. Its really as shame because they used to be a really great place too put your money. Not any more

Absolutely the worst financial institution. I won't give them a single penny and I hope they go under. You can't even make an international transaction on your World credit card which has no foreign transaction fees with one of their affiliate reward partners to get cash back rewards. Their response...they are blocking the transaction because it's international even after I called in to confirm im making the transaction. They are another level of incompetent and completely worthless. I don't think a financial institution can get any worse than this.

I have probably had a lot more patience for this institution's issues than I should have. I don't know how many times this has happened, but definitely too many. RBFCU locks my debit card, even if just used at a place I go to all the time. They'll send a text asking you to confirm the activity, but even when you confirm it and get a response back saying you can continue using the card, it is LOCKED. Every time, it requires you to go through the absolute chore of getting on the phone with someone to solve the problem for you. And good luck with that if it's outside bank business hours! This has happened to me on trips, nearly stranding me and my family, but even just at home. The last straw for me was when buying groceries at the same place we always do, I get the dreaded text, confirm the usage, and bam-- locked again. No food for us til bank hours tomorrow. I'm ditching this CU just as soon as humanly possible, and telling everyone to avoid them.

ABSOLUTELY DISGRACEFUL BANK my mother in-law has come to the United Kingdom & has gone to the banks months before travelling to insure her cards will not be locked & what do they do? LOCK THE ACCOUNT!! & HER CREDIT CARDS!! they have put her in multiple dangerous situations not been able to pay for hotels or food disgraceful & disgusting behaviour not a good look for a bank & to think 100,000s of $$ were about to be deposited into my account fcuk that & fcuk you AVOID AT ALL COSTS

Absolutely horrible! I've been with them for 15-ish years and never had a problem, but they just locked out my debit card (the one I use for auto-payments) and I've been on the phone for 40 minutes trying to get it resolved. Their remote (online/phone center) service is atrocious. Just look at all of the boiler-plate responses they've made here. No customer-centric service; just automated generic bs.