RBFCUReviews of rbfcu.org

Omgoodness RBFCU has such great staff members there. I have had Good experience physically at an RBFCU branch as well as over the phone or online. Always have had exceptional customer service. Their branches always delightful, very welcoming and greeted with friendly tellers as well as well mannered security guards. RBFCU have great loan options and helpful/assisting options throughout the duration of the loan. Many other perks when having an RBFCU account. I was assisted recently by Mrs Tracy with my recent loan request. She was a doll! Absolutely wonderful. Full of life. She spoke to me about the counter offers and helped me get a loan repayment installments that fit my needs. Very knowledgeable, credible. Well spoken, easy to understand. Brilliant. Thank you RBFCU for being the best financial institutions available. The motto "Here, you are family" holds golden truth. 💛

I wrote a check for new gutters on my home. It was a large check that is out of usual bill pay amounts. I received a text message and email this morning around Monday, 6am to announce clearing of the check in my account. I am so impressed by RBFCU and their system to alert me to a possible fraudlent check clearing my account the the steps to remedy the situation if necessary. I also want to commend the RBFCU Bulverde branch. They ARE customers service oriented. They go out of their way to help customers in person, in the drive up windows and now with 2 new drive up ATM machines!! The Manager, Elin Garrison has been very helpful to me on serveral occassions. She has a fantastic RBFCU team.

Joined a few months back and this will be my 4th credit union, I just left another credit union that I was unsatisfied with for many years. So far its been a wonderful experience. I've contacted customer service and asked questions and received good and accurate information from the representatives there. One of my favorite things about RBFCU now is their website and mobile app. The best Ive seen so far. They have a strong technical group there. I have one final test, I will see how my experience using cards, etc. when I leave the US. If that pans out well, then I will stay with this credit union for many more years. So far so good!

They are a great bank thank you for working with me and explaining I hope everyone can get in the same boat and teach there staff the same information that won’t hurt there customers but thank you Kelly

Amazing Customer Service! I received my replacement debit card as the one I currently had was expiring at the end of the month. I was given the 800 number to call to activate my card but was having difficulty. I called and spoke with Kylie today and she not only connected me to the activation number but stayed on the call to ensure everything went through ok. In my opinion, she went above and beyond to make sure everything went smoothly and was extremely kind and friendly as well. Thanks, Kylie!

My wife and I got a home loan through RBFCU. Not only was the rate 0.787 (2.875 rate locked in February, 2022) better than the builder preferred lender (30 day rate lock only) ,RBFCU extended their 60 day rate lock all the way through closing for no extra charge (October, 2022). The builder set up Closing initially for April and then without warning delayed it indefinitely. RBFCU saved us tens of thousands of dollars. Nobody else gives an 8 month rate lock. We would have been stuck with a 7+% loan or lost the house (took 21 months to build) completely, if we used the preferred lender.

So far so good, They have one of the lowest mortgage rates, only $750 processing fee and they give you the option to opt for reduced rate once after locking the rates if the rates go down before closing, which happened in my case. Will update the review post close Update We closed at the due date. Team worked diligently and communication was great throughout!

RBFCU has always been great when I've used them. It's hard to beat the rates I've gotten from them. Their website could be easier to use, and an app would be great.