RBFCUReviews of rbfcu.org

For the most part I've had a good experience with this CU. Their rates are competitive which is why I initially joined. Aside from my problem listed below, customer service has been great. I give them a 0 stars out of 5 for how they handle credit card disputes, though. The fine print says it can take up to 90 days to resolve a dispute. OK, well that's practically unheard of in real life. I filed a dispute and never received anything in the mail. Called the fraud dept. at the 21-25 day mark asking about the dispute and was told the dispute hadn't been escalated yet and the rep escalated it for me. I then received a letter in the mail 16-20 days later, asking for more information, most of which they already had. I filled the form out, mailed it in. No response after 3-4 more weeks. Called again, was told they received letter but the fraud analyst hasn't reviewed the case yet. Called again 3 weeks later, same response - the fraud analyst hasn't reviewed the dispute yet. Now we are at day 80. It's ridiculous. I have cards with Citi, Chase, Discover - not one of them has ever taken more than 25-30 days to resolve a dispute. Just something to think about because online fraud is rampant and your card WILL get fraudulently used. It's just a matter of time.

I joined bc I heard great things about this credit union. I am VERY disappointed that their debit card is not set up for Google pay. I would never have opened up an account if I knew this. I forgot my wallet yesterday and this option would have been very convenient bc I didn't have my card!