RBFCUReviews of rbfcu.org

Response from RBFCUNov 7, 2025

Thank you for being a long-time member of RBFCU, we truly value your loyalty and the trust you've placed in us over the years. We're sorry to hear about your frustration regarding the credit limit increase process. We understand how important financial flexibility is, and are sorry to hear that your experience has led you to consider other options. Credit limit decisions are based on a variety of factors, and while we strive to support our members, there are times when we must adhere to specific criteria to ensure responsible lending. That said, we’d love the opportunity to review your situation further and see if there’s anything we can do to help. Please reach out to our Member Service Center at [email protected]. We’re here to listen and work toward a solution.

Response from RBFCUAug 29, 2025

Hi Christopher, thank you for taking the time to share your experience. We’re sorry to hear about the frustration you've encountered with check holds and the process of paying off your loan. We understand how critical timely access to funds is. We’d like to investigate this further and ensure that your concerns are addressed appropriately. Please reach out to our Member Service Center at [email protected] or reply to our information request with your contact details so we can follow up. We value your membership and would appreciate the opportunity to make things right.

Response from RBFCUAug 25, 2025

Hi, thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with our customer support and bill payment system. That’s not the experience we want any of our members to have, and we’d like to help resolve the issue. We will be reaching out to you so we can look into the payment issue and assist you directly. Thank you for giving us the opportunity to do better.

Response from RBFCUAug 25, 2025

Hi, thank you for sharing your experience. We’re understand there was some frustration caused by an inactivity fee on your savings account. We understand how concerning it can be to see charges on your account. Your feedback about statement visibility and notification preferences is valuable, and we’ll be sharing it with our team for further review. We’d also appreciate the opportunity to look into your account and see how we can make this right. Please feel free to contact us at [email protected] so we can assist you further.

Response from RBFCUAug 25, 2025

Hi Heidi, thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve encountered regarding your car loan insurance documentation. Your feedback has been shared with our team, and we’re committed to reviewing the situation further. Please reach out to our Member Service Center at 210-945-3300 so we can look into your account and work toward a resolution. We appreciate your patience and the opportunity to make this right.

Response from RBFCUJul 17, 2025

Thank you for taking the time to share your experience, Kelly. We’re sorry to hear that you’ve encountered difficulties accessing your bank statements due to issues on the website. We also recognize your concern regarding the fee and processing time for obtaining your statements through alternate means. While our policies are in place to support a range of service requests, your feedback helps us identify areas that we can enhance. We will be requesting additional information so we can look into your specific situation and determine how we might assist further. We appreciate the opportunity to address your concerns directly.

Response from RBFCUJun 18, 2025

Hi Michelle, thank you for your feedback and for being a valued member. We’re sorry to hear about the ongoing issues you’ve experienced accessing your retirement account. It’s concerning to learn that you’ve been unable to get the support you need. This is certainly not the experience we want for our members, especially when it comes to something as important as your retirement. We take your concerns seriously and want to help resolve this. We’ll request a few additional details so we can investigate this further and work toward a resolution. Thank you again for bringing this to our attention.

Response from RBFCUJun 12, 2025

Hi, Bernard. We’re truly sorry to hear about your experience and understand how frustrating it must be to have lost money through an online scam. Please know that we take situations like this very seriously. At RBFCU, your safety and trust are our top priorities. We are committed to transparency and protecting our members, and we would like the opportunity to investigate this issue further to understand what happened and how we can help resolve it. Please contact us directly at [email protected] with your account name and phone number so we can review your account further. You can also call our Member Service Center at 210-945-3300 for immediate assistance. We hope to have the opportunity to restore your confidence in us.