RBFCUReviews of rbfcu.org

This is the most aggravating bank!!! I can’t stand their customer service!! Every time I need to be transferred it’s a nightmare! I’ve been banking with them for too f’ king long, I’m taking my business elsewhere and I highly recommend for others to do the same!! If I was able to give them a - 0 I would!! 1 hours on the phone! For 1 minute to speak to their worse customer service!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬

RBFCU's IVR is infuriating to work with. I've been trying to get through for over 20 minutes. The first time I authenticated and then got stuck in a menu with no good options after the IVR kept being unable to understand my simple request "replace a card" (it was not lost or stolen). The second time I got in a callback queue, received a callback from a silent line, and got hung up on, and the third time I authenticated, said "representative" over and over to skip the poorly designed menu, and was on hold for a long ass time. This IVR is clearly designed to reduce call volumes. I refuse to do business with companies that use predatory means such as hostile design of IVR systems to reduce support costs, especially with an institution that doesn't even have good rates on deposits.

RBFCU are one of the most difficult banks to work with. Back to UFCU for Better consumer loans rates and better customer service.

I have been with RBFCU for 20 years and was satisfied with my experience until the past two years. I don't know what happened, maybe new CEO but it has become probably the worst bank I have ever had. They do not send out notifications of changes in procedure as they should, and even when you search for a policy, it is not to be found anywhere. After setting up alerts on my accounts, they might but usually do not come through and when they do come through is way after a point that you might be able to correct the error. My son accidentally used my account instead of his own and I did not get the notice until 11pm, it had to be corrected by 7pm. Its unethical in my opinion. Also, I just received a debit card for an account that had been closed SEVERAL months ago. Not recently. The incompetence with this credit union is embarrassing.

jamás pueden ayudarme en nada, me niegan usar mi cuenta en línea y no son capaces de poder arreglarlo y quien me atiende del departamento de fraude solo dice “fue muy rapidito” no me gusta para nada el servicio y estoy considerando buscar otro banco.

I joined bc I heard great things about this credit union. I am VERY disappointed that their debit card is not set up for Google pay. I would never have opened up an account if I knew this. I forgot my wallet yesterday and this option would have been very convenient bc I didn't have my card!

Joined a few months back and this will be my 4th credit union, I just left another credit union that I was unsatisfied with for many years. So far its been a wonderful experience. I've contacted customer service and asked questions and received good and accurate information from the representatives there. One of my favorite things about RBFCU now is their website and mobile app. The best Ive seen so far. They have a strong technical group there. I have one final test, I will see how my experience using cards, etc. when I leave the US. If that pans out well, then I will stay with this credit union for many more years. So far so good!

I had the same experience my business partner closed the joint account where I was previously owner with out my knowledge or consent I just went to look for a expected deposit and it was gone account was gone I agree this is illegal and fraudulent I now have a chase business account