RavenoxRopes, cord and hardware for any and every application.Ravenox, one of the world’s leading manufacturer suppliers of ropes and cordage, caters to all rope requirements, offering the widest variety of cords at unbeatable prices coupled with fast and efficient service.Why Choose Ravenox?Fastest Lead TimesFree SamplesRapid QuotesFactory Direct PricesSmall Minimum OrdersDirect ManufacturerCertified Service Disabled Veteran Owned Small BusinessGet Quote
Ravenox (ravenox.com) has 893 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Excellent
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893 approved reviews, newest moderated first
Jackie M.
Easy ordering, quick delivery, great product.
Response from RavenoxFeb 22, 2023
Hi Jackie, Thank you for sharing your awesome feedback. Our teams work hard to ensure that our valuable customers are satisfied, and we are thrilled to hear that we met our goal with you. Best Regards, Customer Support
Lizbeth Solano R.
The product is not what I expected.
Response from RavenoxFeb 14, 2023
Hello Lizbeth, Thank you for sharing your feedback. Please note that, If you would like to return the product, you may email our customer support team. They will provide detailed return instructions. We are proud to offer made in America handmade twisted Cotton Dog Leashes, and we are thankful for the hundreds of of excellent reviews we continue to receive. Best Regards, Customer Support
Dorothy L.
Nothing horrible, but the notification that items had been added to my cart (along with the button: view cart) disappeared and I was not sure how to review the number of cart items (the cart icon did not have an item number attached either). Also, I have NO idea when these items will ship, what carrier they are coming by, nor any estimated day of arrival. I probably won't get them in time for the event I purchased them for and probably should have not gone through with the order, but I'm hoping for similar future events and I liked the Made in America promise, so I did not cancel.
Response from RavenoxFeb 10, 2023
Hi Dorothy, Thank you for providing your feedback. Our agents are available by phone or email to answer questions about technical issues, service, products and shipping. We normally ship within 3-4 business days (excluding weekends). The shipper is not known at the time the order is placed, as this is processed by the shipping team when the item is ready to ship. An email including the tracking number is automatically forwarded to the email address that was provided at the time the order was placed. Inquiries can be sent to our customer service portal at [email protected]. Thank you for your business. Best Regards, Customer Support Team
Barbara O.
Got a call today about my review and my inability to cancel my order (one-day old). I was assured it was being processed and was asked to remove the review. I removed tge review. And guess what? Too late to cancel tge order, so now I get to send it back or refuse it. Customer service, yeah right!
Response from RavenoxFeb 10, 2023
Hello Barbara, thank you for providing your feedback. The order was placed yesterday morning at 6:21am. We did not receive confirmation to cancel the order until 11:07 am today 02/09, as listed below. barbara onorato Today 11:07 am Please cancel this order. Thank you! Barbara Onorato Sent from my Verizon, Samsung Galaxy smartphone Customer service did not assure that the order would be cancelled, as they do not have the authority to cancel orders. The agent informed you that we would let you know as soon as we heard back from the manager as listed below. ============================== Ravenox Today 11:31 am Hello Barbara, Thank you for confirming that you are requesting cancellation for order 16059 placed on February 8th, at 6:21am. We forwarded your request to the shipping manager and will let you know as soon as we hear back. Regards, Customer Support ============================== Per the shipping manager the order had already shipped. Unfortunately once an order has shipped it cannot be cancelled. As we communicated, simply refuse the package upon delivery, or return the item. Best Regards, Customer Support
Big E.
Ordering was fast and simple.
Response from RavenoxFeb 7, 2023
Hi Eric, We appreciate the time you took to share your excellent review with us and the community. Thank you for your business! Best Regards, Customer Support Team
Birmingham flag S.
Excellent customer service. A live person! And a very helpful person with a good attitude. Hard to find these days.
Response from RavenoxFeb 1, 2023
Dear Customer, Thank you so much for this awesome review! We strive to provide the best possible experience to our valuable customers. We appreciate your business and we hope to serve you again in the future. Have a great day. Again, thank you! Customer Support Team
Claudine C.
High quality, the colors were true to the pictures, prices were reasonable, shipping was fast and the rope itself was soft and a pleasure to work with. I'm very pleased with the product and will definitely order more!
Response from RavenoxJan 31, 2023
Hi Claudine, We appreciate you taking the time to share your feedback, and we are thrilled to hear that you are pleased with our product. Customer satisfaction is our number one goal. Thank you for your purchase and have a great day! Best Regards, Customer Support
KClemons
I was never notified with tracking info even after talking to customer service about how crucial it was for me to be there for delivery of 300# of 3” rope. Smaller sizes were just stuck loose in a plastic bag. 400’ of 3/8 rope. Not nicely coiled and tied as shown on the website or in a spool. Just stuck in bag. My first order wit RAVENOX and it was very disappointing.
Response from RavenoxJan 27, 2023
Hi Kris, Thank you for sharing your review. Please note that racking information is sent to the email address on file and hopefully did not go to your spam mail. We hope you accept our sincerest apologies for your recent experience, and we appreciate you bringing this to our attention. We will forward your review to the management team, as customer satisfaction is our number one goal. Best Regards, Customer Support