Michael M.
I did not have a smooth transaction…
I did not have a smooth transaction when I submitted my resale certificate. I should be able to call your wholesale side, but the retail side was the only contact I could reach. I was told that I had to email the wholesale side. I could not be transfered. I ended up just paying the tax out of frustration.
Response from RavenoxMar 25, 2024
Hi Michael, Thank you for your feedback. We communicated with you numerous times on the 13th and 14th, about the "taxable to non-taxable process*. We asked you via the email below to let us know which account you would be using, and we will inform the accounting team. Thursday, Mar 14, 8:32 am Hi Michael, If you have access to either of the previous accounts, one of those accounts could be converted to tax-free. Please note that you would have to be able to log in to one of the accounts. Let us know which account you would be using, and we will inform the accounting team. Best Regards, Customer Support) ================= One week later we received the email below after we had already provided the required information. =========== Michael Malley Wednesday 7:29 am March 20, 2024 I need a response from someone interested in doing business. I have sent in my California Resale certificate and would like a response for confirmation of receipt. I just made purchase and had to pay tax because the old Buyer’s info was in place. NOTE: We did not receive confirmation from you about changing an existing account or setting up a new account. ============== We reviewed our records. One minute, after the above reply was sent, we received a call from you. Our agent was told the process was ridiculous and was hung up on. ============== NOTE: Various employees at multiple locations handle inquiries. All communication is required in writing so that all employees have all of the information available in writing via email communication. Regards, Customer Support Team.