Need a Party Tent, Storage Tent, Portable Garage or Popup Gazebo? Alltents is Your Partner in Tents ✔ Huge selection✔ Durable materials ✔ Fast delivery – online tracking ✔ Experts on hand to take your call ✔ All spare parts stocked for 10+ years ✔ Curbside delivery Discover our huge selection
Alltents (alltents.com) has 221 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
alltents.com
Website
alltents.com
Category
Home Goods Stores
Location
Charlotte, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Todo muy bien con el envío y con la calidad del material... Javier Hernández
Response from AlltentsOct 23, 2026
¡Hola, Javier!
¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra saber que todo salió bien con la entrega y que estás satisfecho con la calidad de los materiales. Agradecemos mucho tus comentarios y la confianza que has depositado en AllTents.
Saludos cordiales,
El equipo de AllTents
Hi Javier,
Thank you for your 5-star review! We're happy to hear that everything went smoothly with your delivery and that you're pleased with the quality of the materials. We truly appreciate your feedback and thank you for choosing AllTents!
Best regards,
The AllTents Team
TE
Torkey Edward G.
Great service took time
Great service took time. To answer all concerns
Response from AlltentsOct 23, 2026
We are glad you enjoyed your experience. We always aim to dedicate plenty of time to address all of your questions. Thank you for your feedback.
CU
customer
Amazing tent Amazing Price
Purchased tent so I wouldn’t have to rent a tent every time we had a party. Tent is easy to assemble, great quality material for a reasonable price.
Response from AlltentsOct 23, 2026
We are glad you enjoyed your experience with our product. We are happy to hear that our canopy is a convenient, high-quality, and affordable option for your gatherings.
HE
Hector
Solid frame and Quailty tarp
Quailty tarp, solid frame, Delivery service
Response from AlltentsOct 21, 2026
We are glad you enjoyed our sturdy canopy and the prompt shipping. Thank you for your feedback.
CS
Chad S.
The Frame
The Frame, Canopy & Customer Service was top quality. My issue was with the installation hardware. The wing nut bolt combo was extremely Cheap and I was not able to secure the frame together tight enough. The bolts has a square inner head and the poles were drilled out in a round circle so when you attempted to tighten the wing nut a few extra turns the bolt would not seed in the round hole and would contiune to turn. I had to buy different nuts washers and lock washer. Using this along with the bolt which came with the canopy I was able to securely tighten the frame together. Need be hardware components Thanks
Response from AlltentsOct 20, 2026
Thank you for taking the time to share your feedback with us regarding your recent purchase. We appreciate your kind words about the quality of our frame, canopy, and customer service team. However, we are very sorry to hear about the difficulties you experienced with the assembly hardware.
We understand how frustrating it must have been to deal with bolts that would not secure properly due to the mismatch between the square-headed hardware and the round pre-drilled holes in the poles. It is certainly not our intention to cause our customers extra effort or expenses, and we regret that you had to purchase additional nuts and washers to make the structure stable.
Your detailed description of the spinning bolts and the installation challenges is incredibly helpful. We have shared this specific feedback directly with our product development and quality control teams so we can review the design of our hardware components and make the necessary improvements to ensure a more secure and seamless assembly process for future customers. We value your support and your constructive insights.
NA
Noah A.
Fast shipping
Fast shipping. Good customer service. Good quality product.
Response from AlltentsOct 20, 2026
We are so glad our quick delivery, support, and items met our standards. Thank you.
GH
GHJ
Absolutely AWFUL Product and Even Worse…
Absolutely AWFUL Product and Even Worse Customer Service — DO NOT WASTE YOUR MONEY!
If I could give this company zero stars, I absolutely would.
The metal storage container arrived with multiple panels badly bent and damaged. Apparently, quality control and proper packaging are concepts this company hasn’t quite mastered. To make matters worse, the entire product was wrapped in an absurd amount of protective plastic that was ridiculously difficult to remove. Unpacking this thing was an infuriating experience all by itself.
And here’s where things get even more ridiculous: despite receiving a product that arrived damaged, the company refuses to issue a full refund because the container has already been assembled. Let that sink in. We paid for a new product, received a damaged one, and are now being told that assembling it somehow makes the problem our responsibility. Apparently, customers are expected to inspect every single panel, predict shipping damage, and somehow keep an assembled storage container in its original packaging just in case the product arrives defective.
Their response is essentially to hide behind their return policy instead of taking responsibility for delivering a damaged product. Offering to send replacement panels is hardly an acceptable solution when the original order should have arrived in perfect condition in the first place. Why should the customer have to deal with additional shipments, more unpacking, disassembly, and reassembly because the company failed to deliver an undamaged product?
And spare me the explanation that the protective plastic is designed to prevent scratches. It clearly did nothing to prevent the significant damage to the panels, and removing it was an absolute nightmare.
A company’s true colors show when something goes wrong. Instead of providing a reasonable resolution and standing behind its product, AllTents has chosen to make the customer jump through hoops while hiding behind its policies.
My recommendation: Save yourself the frustration, wasted time, and money. Buy from a company that actually cares about product quality, proper shipping, and customer satisfaction.
This has been an utterly disappointing experience from start to finish. I would not recommend AllTents to anyone, and based on how this situation has been handled, I certainly would not purchase from them again.
Response from AlltentsOct 14, 2026
We're sorry to hear about your experience and understand your frustration with receiving panels that were damaged upon arrival.
We certainly expect our products to arrive in good condition, and we recognize that discovering damage after assembly is disappointing, particularly when you've already invested time putting everything together.
Our team reviewed your concerns and offered replacement panels to address the reported damage. While we understand this wasn't your preferred resolution, the offer was made to correct the issue without requiring the return or replacement of the entire product.
Our return policy does have certain conditions regarding assembled products, but we also recognize the importance of addressing damaged components and working toward a reasonable resolution.
We're sorry we weren't able to reach an agreement on the proposed solution and appreciate you taking the time to share your feedback.
The AllTents Customer Service Team
CU
customer
Extremely cooperative support
Extremely cooperative support, real humans.
Response from AlltentsOct 9, 2026
We are glad you enjoyed your experience with our team. We appreciate your feedback about our helpful real person assistance.
