RavenoxReviews of ravenox.com

Response from RavenoxApr 29, 2024

Hello Sharon, Thank you for sharing your feedback. It is common knowledge that twisted cotton rope should not be untaped at the ends. It is purposely taped when the rope comes off of the rope-making machine, to secure and protect the ends. This is not a product issue. All companies who sell rope secure the ends, otherwise, all rope would be unraveled at the ends when purchased. Regards, Customer Support

Response from RavenoxApr 23, 2024

Hello Sally, It is our practice to contact customers when items are "left in their carts", to ensure they are aware, as many customers we contact are not aware. Fortunately, we are not desperate for sales. It was simply a follow-up courtesy call. We are proud of the hundreds of great reviews we receive. Regards, Customer Support

Response from RavenoxOct 31, 2023

Hello Jean, We are very disappointed to see a 1-star review. We checked our records, and you have not contacted our company about any issue with the rope. We make our own rope, and it is definitely the correct diameter. We measure it twice with a special "rope caliper" as it comes off of the rope machines. We checked your order, and see that you purchased a "full spool". The rope will relax and expand once it is taken off of the spool. We take pride in our products, the quality of our ropes and the hundreds of excellent reviews received from our loyal customers. Regards, Customer Support

Response from RavenoxJul 24, 2023

Hello Steve, We are disapointed to see a 1-star review for our company when this was a carrier issue. Unfortunately we have no control over how packages are handled by the carrier. ------------------------ This was our reply to you: Hi Steve, We truly apologize for the inconvenience you experienced with your recent order. It is unfortunate that mishandling occurred while the package was in transit. We understand how frustrating it would be to receive rope in the condition it was received. We always ensure products are packaged correctly and intact when they are shipped. To show our gratitude, we are offering a 15% discount on any future purchase. Please use discount code ("code intentionally deleted ") at checkout. Thank you for doing business with us! We appreciate your patience and understanding. Best Regards, Customer Support ------------------------ This type of issue would be handled between the customer and the carrier. We informed you that our system automatically sends the review requests. You could have simply selected "Unsubscribe", and the requests would have stopped. We take pride in our product and services, and are proud of the hundreds of 5-star reviews we receive. Regards, Customer Support

Response from RavenoxJun 12, 2023

Hello Phillip, We do not understand why negative feedback would be left instead of calling or emailing our customer support team about the status. We also forwarded the tracking number when the package shipped so you could track it. The order was placed on May 28th, and was shipped on May 30th. The actual transit timeline is set by the carrier. Please check the tracking. (Estimated delivery, Tomorrow, June 13 by 7:00 P.M.) The feedback requests are sent automatically, from our system, and often arrive before the product. We would appreciate it if you would update this review when you receive the product. Best Regards, Customer Support

Response from RavenoxMay 18, 2023

Hello Tony, It is disappointing to see a 1-star review simply because a sample of macrame cord was not available. This cord is "precut" while it's made in 250, 500 and 833 yard lengths. We do not cut into precut cord, as it would make it unsellable. Best Regards, Customer Support

Response from RavenoxMay 8, 2023

Hello Geri, We are dissapointed to see a 1-star review left for our Company when this was a "carrier issue" not a "company" issue. Per the tracking information your package was delayed, after it was shipped, while in transit by the carrier. We received your email Thursday at 01:31 pm, and informed you that we reached out to the shipping manager. Your request was resolved at 03:05 pm. Per our email the product would be "shipped the next day". We hope you received our email, which is listed below. ================================================= Ravenox Thursday 03:05 pm Hi Geri, Per the shipping manager your order will be reshipped tomorrow. ================================================= We would appreciate your consideration in updating this review accordingly. Best Regards, Customer Support

Response from RavenoxMar 22, 2023

Hello Michael. The color of any cotton material may fade in the sun because of exposure to ultraviolet (UV) rays. UV rays can cause the fibers in the cotton fabric/material to break down. You've purchased from us twice, and we noticed that you posted several 1-star reviews for both service and products; November 14, 2022, November 22, 2022 and today March 21, 2023. This seems to be your standard when doing business with a company. Regards, Customer Support