Rasmus AuctionsReviews of rasmus.com

I enjoy the convenience of bidding online and the warehouse is close by so it’s very convenient. The staff is super helpful and friendly. Especially the one lady that checks people in. She’s super nice. But mostly everyone is. I haven’t had too many issues with items. Have to make sure you read the description.

I love Rasmus! The Alexandria location is exceptional. Timely, helpful, and great items to sell.

Easy to use, would do it again.

I purchased 45 plants from Rasmus Auctions based on auction listing photographs that depicted healthy, well-maintained plants. The goods delivered were materially different from what was advertised. I drove six hours round trip to the designated pickup location. On arrival, the plants were staged in an open lot with only partial shade, in direct sun, and the container soil was bone dry — evidence of prolonged neglect and lack of irrigation. More than half of the 45 plants were dead. Several plants I purchased could not be located at all. Of the plants retaining any green foliage, that foliage was brittle and desiccated, indicating advanced heat and drought stress that is frequently unsurvivable even with immediate care. I advised the on-site staff that I would not accept dead or dying plants and requested a refund. I was referred to K****, identified as the Rasmus representative on site. K**** claimed the plants would “come back to life” once watered. I asked why, if that were true, the plants had not been watered before customer pickup. He offered no explanation. K**** then stated he would refuse a refund on any plant retaining green foliage, regardless of its condition. When I pointed out that the remaining foliage was brittle and dry and reflected likely irreversible damage, he did not respond further and offered no remedy. Because the merchandise was dead, dying, or missing, and materially not as described in the auction listing, I declined delivery of all 45 plants. Nothing was taken into my possession. I took photographs documenting the condition of the plants. Because the onsite auction staff declined to resolve my problem, I'm having to go through my credit card company to resolve the situation. I'm frustrated with this entire experience and cannot recommend doing business with Rasmus.

Kenny , the auction point person was fantastic! He made what could have been a trying experience - a pleasant one . The communication / administration from behind the scenes was also seamless .

First time bidding with Rasmus and likely my last. Disorganized pick up, incorrect lot titles and descriptions, dismissive attitudes. No issues with the auction site or bidding; that went well. I bid on a number of plants from a nursery auction. I specifically selected plants based on the lot titles and descriptions. Photos were acceptable for most of the lots. Upon arriving on time at the pick up window, there was a delay... Again not a major problem but appeared disorganized. I expected my winning lots to be easily identifiable. It took a team of three plus me to find the mostly unmarked plants. I won a specific plant but was handed a completely different one in its place. I raised the issue and was dismissively told the last photo on the lot showed a plant tag with a different name. Unfortunately, based on Rasmus' terms and conditions, the lot titles and descriptions prevail over any photos. Lastly, as the auction house responsible for the lots until pick up, I expected living plants. Most of the plants were dying, dead, or extremely stressed due to lack of watering. Good luck bidding with this auction house.

This recent site change has not been smooth. Some initial issues have resolved but there are still problems. Pages do not refresh actively. The contact us feature is inconveniently placed. The text/email notifications are significantly worse than before. The bid feature doesn't allow for adjustments to the max bid.

They assisted me when needed and made sure I got all that I bid on. Thanks