Rasmus AuctionsReviews of rasmus.com

Response from Rasmus AuctionsFeb 16, 2026

Thank you so much for taking the time to share this! Hearing from someone who has experienced Rasmus as both a buyer and a seller means a great deal to us. You summed up the auction reality perfectly: preparation, reading descriptions, reviewing photos, and attending inspections make all the difference. We really appreciate you acknowledging that auctions are a value-driven alternative to retail, not a replacement for it. We’re also grateful for your kind words about our team. Feedback like this is shared internally, and I can promise Luciana will be especially happy to hear she made such a strong impression during your pickup. The same goes for Kathleen, Erik, Abby, and Michelle.Professionalism and responsiveness are standards we work hard to maintain. Thank you for trusting us with your auctions and for supporting the small business community. We’re grateful to have you as part of the Rasmus marketplace and look forward to working with you again if the opportunity presents itself.

Response from Rasmus AuctionsFeb 16, 2026

Thank you so much for your review!

Response from Rasmus AuctionsFeb 16, 2026

We’re sorry this was your experience, and we understand why you’re upset. Listings should never rely on wordplay to misrepresent condition, and when an item doesn’t function as reasonably expected, that’s something we take seriously. Our Clear & Fair policy exists to protect buyers, not to deflect responsibility and we’re concerned to hear that it felt inaccessible or dismissive in this case. We don’t sell items with the intent to deceive, and we don’t want buyers feeling ignored or talked around. When communication or review breaks down, that’s a failure in the process and something we need to address. If you’re willing, please email [email protected] with the auction number and the photos you mentioned so a senior team member can review the listing, condition, and communication directly. We do review specific cases when concerns are raised.

Response from Rasmus AuctionsFeb 16, 2026

Thank you so much for your review! We’re glad to hear the process was smooth and that Patrick and Darren were helpful throughout planning, marketing, and pickup. Brewery and industrial equipment liquidations require coordination and transparency, and it’s great to know the inspection day, on-site support, and buyer interactions met your expectations. We also appreciate you calling out the inspection piece specifically, as experiences can vary by project and we work hard to ensure buyers have that opportunity whenever possible. Thank you for trusting Rasmus with an important transition, and for sharing your experience with others.

Response from Rasmus AuctionsFeb 16, 2026

Thank you for sharing this perspective. We understand why this experience would leave you feeling cautious and frustrated. Our terms are meant to set expectations, not to hide information, and when inspections or disclosures fall short, that’s something we take seriously and continue to work on improving. At pickup, our teams are focused on moving volume safely and efficiently, but professionalism and care still matter. Your feedback about staffing, inspection, and the practical challenges of returns, especially for non-local buyers, is heard and valid. If you’re willing, we encourage you to contact [email protected] with specific auction numbers so we can review what happened and identify where the process broke down. We appreciate you taking the time to share this, even when the experience was disappointing.

Response from Rasmus AuctionsFeb 16, 2026

You’re right that inspection matters, especially for electrical items and products sold through third-party sellers. Auctions aren’t retail, but items should still be represented clearly, with sufficient photos and accurate condition notes so buyers can make informed decisions. When that doesn’t happen, it’s a breakdown we take seriously. We continue to push sellers on inspection access, clearer damage disclosure, and stronger photo standards, and we also encourage buyers to inspect and test items whenever possible prior to bidding or at pickup. If you’re willing, please reach out to [email protected] with specific auction numbers. Feedback like this helps us identify problem listings and improve seller accountability.

Response from Rasmus AuctionsFeb 16, 2026

I’m sorry this was your experience. Wasting time on pickup and receiving damaged, incomplete, or missing items is understandably frustrating. While auctions are not the same as traditional retail, items should still be present and reasonably match their descriptions at pickup. When that doesn’t happen, it’s a failure in the process and something we work to correct through tighter listing standards, clearer condition language, and on-site accountability. We appreciate you taking the time to share this.

Response from Rasmus AuctionsFeb 16, 2026

We’re sorry to hear this and want to be clear and direct. We do not tolerate fraud, and we don’t suspend accounts or withhold purchases simply because someone raises a concern. When issues arise, they’re reviewed against our posted auction terms and buyer policies, which apply equally to everyone. That said, we understand how frustrating it feels when an outcome doesn’t align with expectations. If you believe a mistake was made or something wasn’t handled correctly, we’re open to reviewing it. Please contact us at [email protected] with the auction number and details so we can look at the situation directly.