R.A.D® GlobalReviews of rad-global.com

Such an appaling experience and company ethics that I felt obliged to write a review I purchased a pair of R-1’s in the Black Friday sale. Loved the shoes but sadly the fit was a 1/2 size too large. As the 1/2 size smaller was still in stock on the website I went to their online returns portal to start an exchange. Strangely the smaller size was showing as out of stock on the returns portal so I reached out to customer services as was a bit confused. I dealt with Inaya who explained: Currently, if a model drops below a certain number in stock we remove it from the exchange portal to avoid multiple orders on the same individual item. She then advised that the only solution would be to return the shoe for a refund and then reorder in the smaller size. Fair enough. By this time it was 24hrs after the sale so when I went to order the smaller size as advised the shoe was back up to full price. I reached out again to Inaya to see what can be done as I only wanted to exchange the same shoe in smaller size which I was unable to do via their portal and most companies would honour the discount of the original purchase. Not RAD. Inaya simply replied that a discount cannot be applied after the sale. The shoe was IN STOCK on the website and still in the Black Friday sale at the time of wanting to exchange, I could not do the exchange via the returns portal in during the sale period due to how RAD operate their stock levels- not my fault, if I wanted an exchange I was advised I would have to send the unwanted shoe back and reorder a new size, BUT this will now be at full price as they refused to honour the discount therefore penalising the customer! Completely unjust and unethical. Out of principle I did not reorder. So ultimately the company have lost a sale. A company that operates like this does not deserve customer loyalty or money. There are many rival brands that have gained huge success from building a loyal customer base through looking after their customers and standing by their products and not just via trendy ads and collabs on social media to gain a sheep following. It’s those brands that don’t end up a one hit wonder so RAD should take note. Reading other reviews It seems customer service is not a priority for RAD. It’s such a shame as the product itself was great and one I wanted to keep.

The inner heal of the trainer is damaged, the plastic part is poking through making them unwearable. Emailed RAD to see if they’d offer repair or replacement but said it was just general ‘wear and tear’ , trainers are 12 months old, but not used every day, and as a CrossFit shoe it should withstand this. Customer service is terrible.

Experiencia mala. Compro un par de zapatos y cuando llegan me han traído dos pares izquierdos. Encima de que es su error cuando voy a devolverlos descubro que ya no hay la talla del color que pedí. Además, después de mucho tiempo me ponen aún más dificultades para devolver los zapatos y no han tenido ninguna consideración. Aquí sigo, intentando cambiar mis zapatillas, sin duda, no pienso recomendarlos.

Pretty crazy to see all the negative reviews. I had a great experience and am incredibly happy with my rads. Wouldnt turn to any other shoe for crossfit.

Had a little mix up with my order but customer care could not have been more helpful. Will definitely be shopping again. Thanks RAD

Just dropping a note to say I love my R2 shoes. I have tried NOBULL’s and TYRs and Nike’s. My RAD shoes are the best. I now have 3 pairs and waiting for my 3rd pair to arrive. Had to get one more color! I have two pairs of R2, one pair or the earlier version and one pair of running shoes. They fit great, I can do my CrossFit workouts in my R2s even when we have a run included. My cia h notes that my squat position is much better in my work out shoes and I don’t have to switch to my lifters. Overall fit is great! With NOBULL shoes it was too tights in size 10 and size 11 was falling off. 😢

Ordered my shoes and received in less time than promised. I ordered my regular size, but had to exchange for 1/2 size up. Again, a seamless process which occurred much sooner than expected. These shoes fit and feel fantastic. First workout felt great…nice a stable. Can’t wait for the next rope climbs! Keep up the good work, guys/gals!

I had an issue with a very new pair of RADs. I reached out to the customer service team and within a few days they had resolved the issue and sent another pair. I was so impressed with the level of response, and the team there at RAD.