R.A.D® GlobalReviews of rad-global.com

I used to LOVE RAD Global. But in recent times, my experience has gotten worse and worse with them, both from a product side and a service side. I recently ordered 3 pairs of shoes, all different styles, to figure out which of the 3 I liked the best for training, and which of the 3 I liked the best for walking/running. I immediately fell in love with the Synths but had a really poor experience with the rad-1s and a mediocre experience with the mallows. I made my decision after walking a mile in each pair, which I recognize is use to some extent but minimal use and really the test of whether or not a shoe is going to get the job done. I opted to keep the synths and the mallows and return the rad-1s but they have been extremely strict on their “no used shoes returned” policy despite it only being a mile. Much better shoe and service companies out there with more flexible return policies so I won’t be giving rad my business in the future. Sad that their business model has changed so much that they now don’t respect or pay attention to original customers and their service is extremely poor.

A great company with a great bunch of humans behind it 🫶🏽

My shoes went bad 3 months in using them like one or twice a week, yesterday doing wall walks the tops came off.

Getting in touch or receiving an email is virtually impossible.. have been ignored for months!! Love the product but one pair I have the ribbon parts where you lace through has snapped so the shoe cannot be tied as tightly! No response from anyone .. never ordering again even though would love to buy the running shoes ..I cannot due to lack of customer service. Extremely disappointing…

I ordered some V2s and they sent me the wrong color. When I contacted them about their mistake, they offered to “waive the return shipping fee” (how generous for your error) So I do the driving, printing, package, and ship back the wrong item THEY sent? No offer to send the correct item and let me keep/donate the wrong one. No offer to arrange pickup from my home. Just “here’s a link, fix our mistake yourself.” That’s not customer service. That’s asking the customer to do your job. I’ll keep the wrong shoes and never order from them again. There are plenty of shoe companies that actually value their customers’ time and correct their own mistakes without inconveniencing people. Save yourself the frustration and shop elsewhere.

Hi! Your support didn’t answering me! I’ve left 2 letters regarding my order which returned to RadGlobal

I ordered a pair of shoes and a shirt totaling $210. The shipment was (supposedly) delivered after 13 days, which was significantly longer than the standard 5–7 business days for other orders placed during the same period. No one at the delivery address — nor myself — was notified of the delivery, and the package hasn't been located. I contacted RAD multiple times to request a refund, but they refused, stating they cannot offer a refund without a return, even though I never received the items and therefore cannot return them.

I ordered directly from RAD and my parcel was confirmed by the courier (ParcelForce) as delivered to the wrong address, not mine. Despite this: I completed all checks and declarations requested ParcelForce confirmed the delivery error (after I spent 30mins on hold, waitingto speak to them). RAD acknowledged the issue and offered either a refund or a reship I requested a reship using a signature-required service. That request was never acknowledged. No replacement. No tracking. No resolution. What’s most concerning is not the delivery error — mistakes happen — but the lack of follow-through and accountability once the problem was clear. Communication simply stopped. After experiencing this, I looked at Trustpilot and was surprised to see multiple similar recent complaints involving non-delivery and unresolved support. This appears to be a pattern, not a one-off. Good product quality counts for nothing if a company: Cannot resolve failed deliveries Does not respond decisively when at fault Leaves customers to chase indefinitely I would strongly advise others to buy through third-party retailers rather than direct, or be prepared for a fight if something goes wrong. Very disappointing experience.