Rackspace TechnologyReviews of rackspace.com

They lie about their chat support being 24/7/365. It is false, there are many times their support is unavailable you get the "Virtual agent with the message no online agents are available". The agents have no idea what they are talking about. Their knowledge is very little knowledge about the product and gives conflicting information. They rarely respond to the tickets. You have to follow up again and again to get a response. Also, they say you can send up 10000 emails per day but that's not true. They will mark your email as spam if you attempted to send more than 50 emails a day.

I should have read these reviews before I bothered to contact this ridiculous company. I had a problem setting up my email account and was told to message them, I did this and didn't hear back. After two weeks I called them and was advised to email again because they couldn't help me until my original message had been responded to!!!!! Thank God I didn't actually set up an account before I realised what a joke they are!!!

We've been using Rackspace for 15 years. However, their support over the last few years has been completely terrible. The agents just respond with some non-sense just so they can get good stats on their response times, but don't actually provide any useful service.

Cancelled my service in January. Rackspace kept billing me. Called and was told to cancel again, which I did. Rackspace kept billing me. Finally cancelled by credit card to make the billing stop. Rackspace sent their continued billings to a collection service. Called Rackspace Customer Service which is in India. Can't understand the representative there, who was to email me that I owed nothing. No email received so I just finally paid the collection firm more that $200 to avoid impact on my credit (May). Rackspace is the worst. No functional Customer Service. Can't reach a person to talk to. Stay away from Rackspace! You'll never get out!

I used their service for years. Probably paid them over 500k over 18 years and while expensive, the service was fine. Then I tried to stop the service. They ignored my cancelation requests and continued to bill me. Then they had the audacity to put me in collections. Avoid these guys. They're fine until they screw you

We signed up in the hope of using access to cloud data storage, however, this past year has produced so many issues I've spent more time trying to manage their customer services than I have our data. They are slow to respond and do not adhere to their stated processes or our agreements. They're inconsistent, unreliable and from my experience, untrustworthy. We've even had our payments to them credited to another of their clients. Possibly one of the worst service and customer service experiences I have ever had.

Customer for 10 years and they used to have a call centre in Texas with really good knowledgeable people. Now the techs have no idea what they are doing. I have a customer currently who I can't reset their password. The system has an error saying I can't reset it. Ticket has been there for weeks and they say to try it again but it never works. They even closed the ticket once with zero resolution. As of this morning my client can't use their email. I'm going to move my customers to Gmail. 20% rate increase for no good reason just now too.

Rackspace requires you to use specific hardware and migrate to newer equipment every 2 years. Every time you do rates increase. For us this was extremely disruptive. Migrating off Rackspace was very difficult. I gave notice, then was told Copying our data was extremely slow. I suspect they throttle data transfers. Getting a copy of our data on a USB was ridiculously difficult and took forever. Their trouble ticket system is annoying. Simple issues have to be referred to various departments. They required us to pay via ACH but then made billing errors. I still have an unresolved billing issue. They started closing tickets if I didn't respond immediately. Now they have terminated my online access to the support site and I no longer have access to the trouble ticket system.