Rackspace TechnologyReviews of rackspace.com

Horrible support. They migrated my company's email to their new services and it has been disastrous. They have failed to migrate 4 times and took my email down for 5 days so far.

What has happened? We have used Rackspace as a service provider for many years and have, up until recently, always been very impressed with the level of service and support we have received. The past 12 months, however, have been a completely different story. Emails go unanswered, tickets not replied to, and when you do finally get to speak to someone it feels like they either don't know what they are doing or they just don't care! I'm currently trying to resolve a billing issue and feel like I'm banging my head against a brick wall. Such a shame to see a once great company go down the pan!

This company used to be the best in support but everything has been on a steady downward direction... the fanatical support they promise has become fanatical nightmare, I used to recommend this company to people I know, but not anymore. I wish you bring back those trained people that I used to talk to and loved every support interaction I had, not anymore. Tickets are not even getting updated or looked at, nobody reads anything, they decide on their own, chat support responses are now canned answers, nothing is getting done on time. My tickets 6008203 and 6009567 are nightmares to deal with.

A few months ago, and over the past years, I could call, get a native english speaker, and have my issue resolved in minutes. Right now, I'm horribly frustrated. It literally takes 10 minutes, multiple calls, to get an exchange mail/mailbox account renamed -- to be told it will take two hours or more. I've blown my entire weekend dealing with these people from addressing DNS to a simple mailbox rename. A few months ago, took less than a minute! These "tech support" people are half trained. If I wanted this, rather than paying a Rackspace premium, I'd be over in in the other side of hell dealing with Godaddy or Hostgator support. They must have an nitwit exchange program between these companies. Rackspace has completely gone downhill.

Just going to echo what everyone else here has been saying, Rackspace support used to be rather good. Within the last year it degraded and then in the last six months is become absolute crap. Their supposed value add is now a detractor and I am now going to move everything I can off their platform.

Really bad service and support. Used them for over a decade and were amazing in the last 12 months they have had bad service and even worse customer support. They have said for years they offer fanatical support and they did. In the last year, I am not sure what happened but they just don't care. The normal response time is about 9 days when we have an issue. What was a great company seems to have ended.

Text support used to be to be the reason to stay with Rackspace. My latest experience dealing with them link with them was worse than terrible. Very sad to see how they have changed. I am now searching for aufor alternative providers provide us.

Good until you try to close your account- they refuse to close it (illegal), and keep taking monthly payments forever. Why? They gave lots of excuses such as “you need to update your card details for us to close your account” - fine. But when you try to update card details their website gives an error. So you’re stuck unable to close the account & forced to keep paying monthly fees forever. Where is trading standards??! Their live chat is unapologetic & doesn’t offer solutions. This is not allowed in UK.