Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Glen H.
I am satisfied with the service received from RackSpace and the engagement from our Account Management team.
Response from Rackspace TechnologyNov 2, 2022
Glen, thank you very much for the time you have taken to provide a review. We appreciate hearing that we are providing a positive experience to our customers! We continue to listen to our customers, act upon their feedback, and ensure we develop our services accordingly. Thanks again!
Tareq A.
THANK YOU FOR YOUR ACTIVE
Response from Rackspace TechnologyNov 7, 2022
Tareq, thank you very much for the time you have taken to provide a review. We appreciate hearing that we are providing a positive experience to our customers! We continue to listen to our customers, act upon their feedback, and ensure we develop our services accordingly. Thanks again!
Dave B.
Rackspace offers a service. So, the best part of the service they offer is it works all the time. Our company used several other large companies to host our email etc. Rackspace is the only one that I don't have to constantly call for issues. In fact, I can not remember when I had to call them it has been so long. GREAT SERVICE!!
Response from Rackspace TechnologyOct 24, 2022
Thank you very much for the time you have taken to provide a review today, Dave! We really appreciate hearing that we are providing a positive experience to our customers. Thanks again!
Rafael G.
Excellent job by Ashishpal Singh. He took the issue upon himself to find out the root cause of it.
Response from Rackspace TechnologyOct 21, 2022
Rafael, thank you very much for the time you have taken to provide a review! This note has been passed along to Ashishpal, and we appreciate hearing that our Rackers provide a positive experience for our customers. We continue to listen to our customers, act upon their feedback, and ensure we develop our services accordingly. Thanks again!
Clive T.
Excellent support, peace of mind our clients data is in safe hands.
Response from Rackspace TechnologyOct 14, 2022
Thank you very much for the time you have taken to provide a review today, Clive! We really appreciate hearing that we are providing a positive experience to our customers. We continue to listen to our customers and act upon their feedback and ensure we develop our services accordingly. Thanks again!
Nigel B.
I used to really rate Rackspace but their service is now appalling. After a month of trying to sort issues regards DNS and having in writing and in tickets assurances that no changes to the DNS would be made on my account they deleted all the zone files anyway. Every client of mines website went down including email (which they Rackspace themselves host). You cannot contact your account manager even the Tech guys couldn't help and they cannot contact their own managers. Customer service is non-existent. They charge premium prices and supply discount service.
Response from Rackspace TechnologyOct 7, 2022
Hi Nigel, we're really sorry to hear about the problems you've experienced on this occasion. We have escalated this and someone from our customer service team will be in touch in due course. If you need any assistance in the meantime please do not hesitate to contact us by email: [email protected]
Thomas T.
I used to be with a company that had a server with them. I moved to a different company but they've been sending emails and calling for 10 months now about missing payments even though I tried telling them (probably 5-10 times) that I'm no longer affiliated with the company. Had to put a block on their phone number and mark their email domain as *SPAM* in order to get rid of the unwanted contact from them. Still, they leave messages on my voicemail once in a while. Can't recommend their service to anyone!
Response from Rackspace TechnologyOct 4, 2022
Hi Thomas, we are very sorry to hear that you've been experiencing problems. We encourage you to reach out to us at [email protected] to help us alleviate the issue.
Vadim S.
40 DAYS to resolve issue !!! Still not resolved and keep counting... During the transition to the new exchange server all of our email enabled folders stopped working. We went through numerous people, who doesn't even bother to read the ticket, all they know is how to answer politely "we are working on your issue it is high priority for us". Then we got a hold of UK office folks, those guys fixed it for us in one day (in couple hours actually), huge thanks to them. BUT during resolution of this issue one folder we forgot to transition properly and now it's been 40 days since we submitted ticket to fix it. They don't even bother to answer!!! We had them for more than 10 years as our exchange email server provider, but last 2 years it is just one disaster after another. I think the main issue is - No accountability, typical example of "Outsourcing went wrong". Unacceptable amount of time to address simple issues.
Response from Rackspace TechnologySep 23, 2022
Hi Vadim, we are very sorry to hear that you've been experiencing problems. We encourage you to reach out to us at [email protected] with your account number so that we can look into this further for you.
