QuonticQuontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic’s disruptive banking platform reimagines traditional banking with adaptive lending and innovative deposit products that transcend legacy banking inequities. The bank focuses on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.
Quontic (quontic.com) has 710 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Erik
Process for getting new rates and opening new CD account based on new rate is still confusing and convoluted.
Response from QuonticJul 3, 2021
Thank you for your feedback! We need to know what our customers want or need as we strive to provide better products, services and communication.
Kevin
Website is horrible - not user friendly. Cannot add beneficiaries online.
Response from QuonticJul 3, 2021
Hi Kevin. You can add beneficiaries to your account by sending us a secure form within the Online Banking application. Simply sign into Online Banking with your User ID and Password and go to Self Service. There you will see a Request to Add Beneficiaries. Complete the form and submit. We will then add the beneficiary to your account and send you confirmation when completed. If you need assistance with this, please contact online banking and mobile support by visiting www.quontic.com/contact-us
russell
I followed the link to open a Bitcoin rewards checking account on your site. After several months I attempted to find where I’d see my Bitcoin balance. I had spent - at least for me quite a bit of money in this specific institution and account for the rewards. When I reached out to find the “dual statements” location I was given those instructions and when I still didn’t see them. I called and was informed that I do not have a Bitcoin rewards account but a interest checking. The sole reason I found out about Quontic is because of the Bitcoin. I asked if I could be retroactively enrolled and was told no, I asked if I could have my account converted and was told no. Having a really lousy website and mobile app was tolerable, having had my account placed on hold because I was attempting to move several thousand dollars IN to my account via Zelle was tolerable but not having the account I requested due to a mistake on the part of the bank and being told - in effect - your out of luck buddy - is not tolerable. I’ll be sure to help get the word out to not bank with you all on all the crypto forums if you’d like too,
Response from QuonticJul 28, 2021
We are sorry to learn of the frustration you experienced while attempting to obtain a Bitcoin checking account. Thank you for bringing this to our attention. We take your feedback seriously. Feedback such as yours helps us improve our technology and services.
Jason
You advertise a nonexistent product. You suck
Response from QuonticJul 3, 2021
Hi Jason. We're sorry you feel that way and would love to learn more. Feel free to email us at [email protected]
young L.
Checking account with high interest rates by performing a minimal of extra tasks. Good network of free atm’s. Unfortunately not a strong network of physical branches, but that is not as important to me
Response from QuonticJul 3, 2021
Thank you for your feedback and for choosing Quontic for your banking needs. One of the reasons why we are able to provide such competitive rates is due to the overhead cost savings of not having physical branches.
Emanuel
The only thing that I wish I had is better access to my bitcoin data (e.g. how do I cash out if needed?), and in increase in the total amount I can transfer to an external account using Zelle. It looks like ~$200 was the max. Thanks!
Response from QuonticJul 3, 2021
Thank you for your feedback! We need to know what our customers want as we improve technology to provide a better customer experience. We are hard at work on a new Bitcoin Rewards Checking mobile app that will help provide our customers better access to key account information.
Melanie
Easy, quick and followed up with correspondence. Rate was good for the times.
Response from QuonticJul 3, 2021
Thank you for your feedback Melanie and for choosing Quontic for your banking needs.
Gregory
Your new tiered interest rates on your high yield checking are confusing, so do we earned 1.01% on the FIRST $100,000 and then 0.65% on the balance over $100,000 OR if our balance is over $100,000 then do we earn 0.65% on the FIRST $100,000?????????????????
Response from QuonticJul 3, 2021
Our apologies for the confusion. The APY is paid on the full balance in the range of the tier. For example: Provided all transaction requirements are met, and you have a balance of $150,000, you will earn the .65% APY on $150,000. We appreciate your feedback and will be updating our High Interest Checking website page in the coming days to help clarify how the rate tiers work.
