D P.
Understanding Basic User Functionality for Adding more $'s.
Quontic, (Q) offers very competitive high savings interest rates. Before transferring a lot of dollars into the account I wanted to test how banking with Q actually worked. First thing I want to do was transfer in more dollars. Unfortunately, there are no instructions on their website or in FAQ on how to transfer in more dollars beyond the initial deposit. I want to push dollars into the Q account from my bank. I sent an email and received an immediate response which was very helpful. However I didn't know I had a response. After waiting a couple of days I did some exploratory navigation and found the response. It would have been nice to get an email notice that I had an answer in the Q system with a link or at least directions on how to find the response. Again it was a very informative response. One of the other things I want to test is how to transfer money back Q to my other bank. Seems I have to wait a month before this functionality is available. Again I'm not comfortable transferring more dollars in until I understand how to get them out. Looks like I'm on hold for a bit longer.
Response from QuonticAug 23, 2022
Hi, D Peterson, we truly appreciate the feedback. It's so helpful to hear how we can continue to improve on our process for our customers. Thanks for being a Quontic customer!




