For years, Quictent has walk into thousands of families along with happiness.
Quictent US (quictents.com) has 645 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingOutdoor & Winter Sports · Van Alstyne, Texas
Excellent
Outdoor & Winter Sports · Seguin, Texas
Excellent
Outdoor & Winter Sports · Aubrey, Texas
Great
Outdoor & Winter Sports · Allen, Texas
Excellent
645 approved reviews, newest moderated first
kirt R.
Very satisfied with the greenhouse, excellent value and very easy to assemble. I was missing a part and contacted customer service, they immediately replied and promptly sent the new part, excellent service. I would definitely buy from them again.
K T.
Excellent customer service, I inquired about an add on product for a previous purchase made and they were more than helpful to help me.
Shawn A.
Worst product I have ever spent money on, the slightest breeze and the whole greenhouse is trashed frame broke the canopy itself rips along the seams. The is no customer support we have called 100 times and sent emails. Horrible product do not waste your money
Response from Quictent USOct 24, 2019
Hi Shawn, We are deeply sorry that you have not received satisfactory customer service. But there must be something wrong, because we always respond to customer emails within 24 hours. It may be the cause of your mailbox settings, or some other problem. If you are willing to give us another chance, please contact us on facebook (https://www.facebook.com/Quictent/), we will provide the best service. Yours Sincerely Quictent
Mike C.
This isn't good. All of the responses to bad reviews have the exact same paragraph in response: "So sorry you are not satisfied with our customer service. but there muse be something wrong cause we are always trying our best to solve customers' problems." Also, they said in July of 2019 that: "our calling system is on maintenance recently, sorry about that." There are two numbers associated with the website: Contact Us Page - +1 (469)262-9401 About Us Page - 3022615366 The 469 number is out of Irving, TX and the 302 number, while under the Dallas TX address, is a Delaware City DE number. I have called both numbers as of today, 21 OCT 19, with no voicemail, no answer, no nothing. The call just drops. Either way, neither number connects to a person much less a "team" of customer service agents. A company purporting to be more than just another Alibaba web store should have all their phone numbers answered automatically with prompts directing callers to the proper departments It seems the folks who comprise the response emails here in the reviews have issues with proper spelling or are bad at English? There are also two email addresses associated with this website: sales@quicte***.com is on the About Us page maxlead.us@gm***.com in in a review reply on 14 JUL 19 Admittedly, I have not gotten a response as of this writing. However, I do understand the hesitation from other customers about post purchase follow up. Any email to a company should have an auto generated response email indicating that the customer communication has been received and will be responded to within a specific period of time. The website looks fine, the products are represented well. Its when a customer goes the extra mile and dives into the review area and the back end of the site map that it becomes very confusing. Any advise from Quictent would be very very appreciated! I have to be able to trust you, Mike
Lorie M.
This greenhouse has saved my plants from the winters here in Dallas. I am so thankful for that. Quictent’s customer service is also top notch, thank you to Green for solving our problem. Would recommend this company to everyone. They are the best!
Jud S.
I had an issue with some poles being bent from a blow over during a wind storm. Quictent staff was extreamly helpful in getting me the correct replacement parts very quickly. I could not be happier with the service I received and will be buying more canopies from them in the near future. Excellant product and service.
Sharlyn Mansfield L.
Totally love our carport which we installed over our dock! It looks so much more expensive and perfect for our boat. We had problems with the first one but Greene in customer service replaced that one and we definitely learned what to do and what not to do due to a windstorm we experienced.
Rick O.
Great product but needs strengthen. I had to double bungee tent cover; use nail spikes for leg and cable supports that went into ground; joints that used pop-in connectors I had to strengthen with flex glue tape; finally, I bought heavier cables for the cable supports. All of this was very inexpensive and well worth it. I have yet to experience my first rain & wind event so I hope it holds up. I am worried about the strength of the support legs, they are pretty thin although there are 6 of them. I did run heavy duty support straps between the top of the legs to keep the sway to a minimum The customer service provided by Mr. Green was outstanding. He communicated with me on a regular and timely basis. His suggestions were invaluable and it was a pleasure to work with this organization. If this product holds up to the weather I would recommend it to anyone. This was easy to assemble with simple instructions and came packed very well.