Quictent USReviews of quictents.com

After sending numerous emails and phone messages when inquiring about a product, as directed, no one returned my request. I called and left a message with a rude female who said she couldn't help me and someone from the back will return my call. Well, no one EVER did. I have bought numerous Quictent products in the past. I don't know if I will continue for I am now looking for a similar product that has good customer service somone who values customers. Sad..

Very poor quality products, made in China. Instructions are no help at all. You must try to figure out what to do with poor drawings. Wrong part included and we still do not have the replacement after a week. The 10x20 greenhouse is just sitting outside partially assembled. Poor customer support. Don’t waste your money. The greenhouse is NOT returnable since you will never be able to repackage it.

We bought the 10X10 QuicTent garage and it's been a hassle from start to finish, and I still don't know if I've got the tension devices set right because there's no instruction manual to refer to. Also, a couple of the holes in the connecting support poles were drilled wrong and it took too long adjust that, and the parts diagram drawing is badly proportioned so that it was easy to begin assembling the frame wrong up to the point where it became obvious there was a problem and then taking way too long to get it figured out. And, yeah, I know there's a video on YouTube but it was nearly as useless as the badly drawn parts diagram. Bottom line is the lesson I've learned from this is to never buy anything from these people again. To all of you who have and are just getting started putting it together ... good luck.

This isn't good. All of the responses to bad reviews have the exact same paragraph in response: "So sorry you are not satisfied with our customer service. but there muse be something wrong cause we are always trying our best to solve customers' problems." Also, they said in July of 2019 that: "our calling system is on maintenance recently, sorry about that." There are two numbers associated with the website: Contact Us Page - +1 (469)262-9401 About Us Page - 3022615366 The 469 number is out of Irving, TX and the 302 number, while under the Dallas TX address, is a Delaware City DE number. I have called both numbers as of today, 21 OCT 19, with no voicemail, no answer, no nothing. The call just drops. Either way, neither number connects to a person much less a "team" of customer service agents. A company purporting to be more than just another Alibaba web store should have all their phone numbers answered automatically with prompts directing callers to the proper departments It seems the folks who comprise the response emails here in the reviews have issues with proper spelling or are bad at English? There are also two email addresses associated with this website: sales@quicte***.com is on the About Us page maxlead.us@gm***.com in in a review reply on 14 JUL 19 Admittedly, I have not gotten a response as of this writing. However, I do understand the hesitation from other customers about post purchase follow up. Any email to a company should have an auto generated response email indicating that the customer communication has been received and will be responded to within a specific period of time. The website looks fine, the products are represented well. Its when a customer goes the extra mile and dives into the review area and the back end of the site map that it becomes very confusing. Any advise from Quictent would be very very appreciated! I have to be able to trust you, Mike

purchased a 6.6"x6.6"x6.6" tent, it did not fit inside deck area. requested an exchange or purchase another one but have not gotten a response. was my fault by not measure area correctly, not gotten a response is poor customer service.

Trying to get in touch with customer service is a joke!!! I have left emails and I have never had anyone answer the phone after many try’s . Left many voice messages with no response.

I had the 10 x 10 canopy and it was nice but not quite big enough so I ordered the 10 x 15. Two sets of the crossbars snapped during set up but customer service was able to send replacement parts with no problems. The problem came when we put in the replacement parts and lifted the canopy. The inside clearance of the 10 x 15 is so low we couldn't lift the cover off of the hot tub we were trying to cover with the canopy! The 10 x 10 was much taller on the inside! The picture makes it look so much bigger and taller but they don't tell you how low the risers are on the inside! There is a lot of wasted space up in the top of the canopy! No use for this $212 purchase now!! Very disappointed!

The product itself seemed fine. Would have been a great product if it wasn't damaged in transit. One of the legs was damaged so the set up wasn't so easy. Other than that my wife seems to like the grey-ish color even though we ordered white as the color.