QrongeReviews of qronge.com

Response from QrongeOct 14, 2025

Hi Cheryl, We’re very sorry for the frustration this caused. The e-trike you ordered was part of a pre-sale, and the estimated shipping time was displayed on our website at the time of purchase. Our system automatically processes the payment at checkout to secure your order in the production and shipping queue — this is standard practice for pre-sale items. If orders not yet shipped: If your order has not yet been shipped, you may contact our customer service team to cancel it. If orders already shipped: Once an order is shipped, it cannot be canceled immediately. Any return or refund must be confirmed by our after-sales team to ensure proper handling. We appreciate your understanding and patience. If you have any questions about your order or return process, please contact us at [email protected]. — The Qronge Team

Response from QrongeSep 28, 2025

Hi Charlie, We’re truly sorry to hear about your experience with the Qronge Meteor and the issues you’ve faced with the bike’s quality and power system. This is not the experience we want for our customers. We appreciate you sharing details and photos with us. Our team will reach out to you directly to follow up on your case and provide a proper solution. Your feedback is very important to us, and we’ll also be reviewing your concerns internally to improve both product quality and support response. Thank you for bringing this to our attention. — The Qronge Team

Response from QrongeSep 2, 2025

Hi Manual, Thank you for taking the time to share your detailed feedback with us. We’re glad to hear you’re enjoying the ride quality and power of your e-bike, and that you find it to be a good value. At the same time, we’re truly sorry to hear about the issues you’ve experienced with the seat, mirrors, phone holder, kickstand, and range. Your comments are very important to us, and we’ll be sharing them with our product team so we can keep improving. We’d also love the chance to help resolve these concerns directly—please reach out to our customer support team at [email protected] so we can assist you with adjustments, replacement parts, or troubleshooting tips. Thank you again for your honest review and for giving us the opportunity to make things right. — The Qronge Team