QrongeReviews of qronge.com

Response from QrongeSep 16, 2026

Hi Brandon, Thank you for sharing your experience. We’re sorry to hear about the issues you’ve encountered with your X1 Spark M. We understand how frustrating this is, particularly with the bike being relatively new and having relatively low mileage. While our bikes are designed for normal outdoor riding conditions, water exposure can potentially affect electrical components depending on where and how water enters the system. However, we do not want to make assumptions about the cause of the failure without properly inspecting the bike. Our support team is ready to help troubleshoot the black-screen/no-power issue and investigate the noise you described. Please check your email for our latest message. If we have requested photos, videos, or other information, these will help our technical team determine the cause and provide the appropriate warranty assistance as quickly as possible. We appreciate you giving the X1 Spark M a try, and we hope we can work with you to get your bike back up and running. — The Qronge Team

Response from QrongeJul 31, 2026

Hi Apolline, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your delivery experience. We would like to clarify a few points for future customers. The majority of Qronge orders are shipped from our U.S. warehouses. For in-stock products, we clearly state that orders are dispatched within two business days, while pre-order models display their estimated shipping dates on the product page before purchase. Once an order has been dispatched, the delivery time and tracking updates are managed by the shipping carrier and are unfortunately outside of our direct control. While we always strive to ship orders as promised, transit times may occasionally be affected by the carrier's operations, weather conditions, or other unforeseen logistical factors. After reviewing our records, we are unable to verify the circumstances described in your review. If this review relates to a Qronge order, we encourage you to contact our support team with your order number so we can investigate your shipment and provide any available assistance. We remain committed to transparent communication and timely order processing, and we appreciate all customer feedback as we continue improving our service. — The Qronge Team

Response from QrongeMay 20, 2026

Hi Ray, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced with your second Thunder bike and understand how frustrating this situation must have been, especially after your first bike assembly went smoothly. We’re sorry to hear about the bent brake rotor, the damaged cable and frame, as well as the delays and condition of the replacement tire shipments. While we’re glad our team was able to assist with the repair costs and help get the bike back in working condition, we understand this did not meet the experience you expected. Your comments regarding packaging protection and cable routing near the rotor are extremely valuable, and we will share them with our product and warehouse teams for further review and improvement. We are continuously working to improve both product quality and packaging standards to help prevent situations like this in the future. We truly appreciate your patience and your support, and we hope the bike continues to perform well for you moving forward. — The Qronge Team