QrongeReviews of qronge.com

Response from QrongeOct 10, 2026

Hi Chris, We sincerely apologize for the inconvenience caused by the malfunction of your bicycle and the return process, and we appreciate you taking the time to reach out to us and share your feedback. Regarding the product issue you reported, we would like to provide you with further clarification. First, all our bicycles undergo a thorough inspection before shipment to ensure they are in brand-new condition. However, during transit, products may be affected by unforeseen circumstances such as rough handling or collisions. Unfortunately, one of the tires on your bicycle was damaged during shipping, and we sincerely apologize for this. Second, regarding the after-sales communication issues you mentioned, we would like to clarify that we always take your feedback seriously and have been actively communicating with you to work toward a suitable solution. We have absolutely no intention of shirking our after-sales responsibilities or refusing to assist you. During our previous communications, we did not receive any photos or videos documenting the damage to the rear axle, fenders, or tires; therefore, we were unable to fully verify the specific defects in these components or determine the causes of the damage. We need to verify the product issues based on relevant information before we can determine the appropriate course of action in accordance with our warranty policy and provide you with the correct replacement parts or a suitable solution. We sincerely apologize for not addressing your concerns in a timely manner during our previous communications. Regarding the bicycle return, after receiving the photos of the packaged product you provided, we promptly issued a prepaid return label to assist you with the return process. Since we did not receive sufficient photos or videos at the time to confirm the product quality issue, in accordance with our return policy, this return request has been temporarily processed as a return for personal reasons; therefore, you are responsible for the return shipping costs. We have also committed to processing your refund promptly once the returned package arrives at our warehouse and the necessary processing is completed. We understand that this experience may have caused you disappointment and inconvenience, and we once again sincerely apologize for failing to provide you with a satisfactory shopping experience. Thank you very much for sharing your valuable feedback. Your input is extremely important to us and helps us identify areas for improvement in our after-sales communication and service processes. We will take your suggestions seriously and continue to strive to enhance product quality and the customer service experience. Thank you for your understanding and patience. — The Qronge Team

Response from QrongeOct 9, 2026

Hi J.D, We sincerely apologize for the inconvenience and frustration you experienced with your new bike. While we carefully inspect our bikes before shipment, unexpected damage may occasionally occur during transportation due to handling and impacts, which are unfortunately beyond our direct control. We would also like to clarify that our intention was never to avoid providing replacement support. The additional questions regarding the wheel condition and tire status were only to help us accurately confirm the issue and ensure that the correct replacement parts would be arranged for you. We have continued communicating with you through email and have provided solutions to address the concerns you reported. Our team will continue assisting you with the next steps to help resolve this matter. We truly appreciate you sharing your feedback. Your comments help us identify areas where we can improve, and we will continue working to enhance both our products and customer service experience. Thank you for choosing Qronge. — The Qronge Team

Response from QrongeSep 14, 2026

Hi Jonathan, We’re very sorry to hear about your experience with your Lava Trike and understand how disappointing it is to receive an e-trike without the battery needed to operate it. We take this matter seriously and are reviewing the order and shipping details to determine what happened with the battery. Our support team will follow up with you directly and work to get this resolved as quickly as possible. We generally respond to customer emails within 1 business day, although during particularly busy periods, responses may take 2–3 business days. We understand that timely communication is especially important when a customer is unable to use their product, and we’re sorry that your experience did not meet this expectation. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience and disappointment this has caused. — The Qronge Team

Response from QrongeSep 3, 2026

Hi Chris, We’re sorry that you feel this way, but we do need to clarify what happened in your case. You placed your order for an X1 Spark M on May 10, 2026, and contacted us approximately 12 hours later to request a cancellation. We acknowledge that you contacted us within the applicable cancellation period. However, by the time your cancellation request was received and processed, your order had already been fulfilled and shipped due to our fast order processing. We apologize for the inconvenience this caused. Once we confirmed that the order had already shipped, we did not refuse to help you. We provided you with a return solution and first advised you to refuse delivery. We also explained that if the package could not be refused, we would provide instructions and a prepaid return shipping label so you could return the bike to us after delivery. You also stated that we had changed your order from size L to size M. We explained to you several times that we did not alter your order. Our original order records and shipping records document the transaction and can be used to verify the information. At the time of this review, the bike has still not been returned to us. You subsequently opened a dispute with your bank, and the bank has already issued you a full refund. For this reason, we believe it is important to clarify that we did not simply keep your money and refuse to refund you, as this review suggests. We also want to address your comments about reviews. We do not remove negative reviews simply because they are negative. Your previous review was removed through the platform’s moderation process because it contained insulting or abusive language. We did not manipulate or selectively remove your review, and we do not control the platform’s moderation decisions. Our reviews across platforms include a variety of customer experiences, both positive and negative. We understand that this situation was frustrating for you, and we respect your right to share your experience. However, we also hope you will understand why we need to correct statements that do not accurately reflect your order history, the solutions we offered, or the current status of the case. — The Qronge Team

Response from QrongeAug 27, 2026

Hi S R, Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment this situation has caused. We understand your concern regarding the condition of the second bike and the differences you noticed in its packaging and appearance. We also understand that, when purchasing two new e-bikes, you expected both bikes to arrive in the condition you anticipated. We take your concerns seriously. After reviewing the situation, our team provided a replacement option, with the original bike needing to be returned before the replacement could be shipped. We understand that this process was not the resolution you were hoping for, and we are sorry that the handling of the situation left you feeling frustrated. We also regret that there was a disagreement regarding the cause of the condition you observed. While we cannot confirm that the bike was previously used based solely on the condition described, we recognize that your experience did not meet your expectations, and we take that feedback seriously. We appreciate you bringing this matter to our attention. We will continue to review what happened internally and look for ways to improve our inspection, packaging, and customer service processes. We hope to have the opportunity to provide you with a better experience moving forward. — The Qronge Team

Response from QrongeAug 25, 2026

Hi Will, Thank you for sharing your feedback. We’re glad to hear that you’re happy with the bike’s power and overall build quality, but we sincerely apologize for the issues you experienced with the display and front wheel, as well as the frustration you had when trying to reach our customer service team. We have since been in contact with you and provided a solution to address the issues. We truly appreciate your patience and understanding while we worked through the situation. We understand that having an issue with a new bike can be frustrating, and we’re committed to making the resolution process as smooth as possible. Thank you again for giving us the opportunity to assist and improve your experience. — The Qronge Team

Response from QrongeAug 14, 2026

Hi Seth, Thank you for sharing your feedback. We’re sorry to hear that your bike arrived damaged and that you subsequently experienced an electrical issue. We understand how frustrating it is when a new bike does not perform as expected, and we apologize if our communication did not meet your expectations. We take reports of delivery damage and product issues seriously. Our support team needs to review the condition of the bike and the available photos/videos to determine the cause of the issue and the appropriate resolution under our warranty policy. We’re also sorry if our responses felt repetitive or delayed. We would appreciate the opportunity to review your case again and work toward a proper resolution. Please contact our support team with your order information and mention this review so we can locate your case and assist you further. Thank you for bringing this to our attention. — The Qronge Team

Response from QrongeAug 3, 2026

Hi Danh, We're sorry to hear that you feel this way and appreciate you taking the time to share your experience. We sincerely apologize if your order arrived with missing or damaged parts. In such cases, our standard procedure is to provide replacement parts under warranty after confirming the issue. If there were any delays, they were due to the time required for replacement parts to become available and be shipped. Regarding the water exposure, while our e-bikes are designed to withstand normal riding conditions and light splashes, they are not intended to be left in heavy rain or exposed to excessive water for extended periods. Water ingress can affect electrical components, which is why we asked to troubleshoot the display first before identifying the root cause and providing the appropriate solution. We also understand that the delivery time did not meet your expectations. While we always strive to dispatch orders as quickly as possible, the final transit time is determined by the shipping carrier and may occasionally be affected by circumstances beyond our control. Our team remains committed to resolving legitimate after-sales issues. If you are still experiencing problems with your bike, please continue working with our support team via email so we can complete the diagnosis and provide the most appropriate warranty solution. We appreciate your patience and the opportunity to make things right. — The Qronge Team