Jesse S.
Updated-Review
1-Star Review: Avoid Qronge X1 – Unreliable Junk with Terrible Support I (on behalf of my 14-year-old son) purchased the Qronge X1 e-bike as a preorder in October 2025. He has only been able to ride it 6 or 7 times in the months since, because it has been broken or unreliable for the vast majority of the time. This bike is a complete disappointment and a waste of money. I would not recommend it to anyone. Major Issues Experienced Brake error that wouldn't clear unless the rear brake lights were unplugged. This was a temporary hack that worked when the bike actually turned on. Display screen failure: The main problem. The screen simply won't turn on, and the bike is dead. All connections were checked multiple times, wiring verified, voltages tested with a multimeter, etc. We replaced the wiring harness and the display screen itself. Nothing fixed it. The screen receives power but stays blank. Videos were sent showing the exact issue. The bike arrived with problems and stayed mostly unusable despite extensive troubleshooting on our end. Customer Service Experience Support was slow, repetitive, and unhelpful: They repeatedly asked us to check connections (even after we confirmed they were fine and sent proof). They sent a replacement wiring harness and later a new display screen. After all that, they offered only a $100 partial refund as "compensation" if we could somehow get it working. When we pushed for a full refund or return (after months of issues and minimal use), they dragged their feet. This level of support for a bike that barely works is unacceptable. It feels like they're just trying to avoid honoring a proper warranty or return. Bottom line: Do not buy from Qronge. The X1 is poorly made, fails quickly, and their customer service string you along with band-aid fixes instead of making it right. We are still dealing with this as of July 2026 and just want our money back. Save yourself the headache and look at a more reliable brand. UPDATE: They finally made it right. After months of frustration, Qronge sent a replacement bike in exchange for a $500 deposit, and we returned the original. The new bike works very well and has been reliable. So while the initial experience was a nightmare, they did eventually come through with a working replacement. So I have upgraded the star review to a 3.
Response from QrongeJul 13, 2026
Hi Jesse, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you and your son have encountered with your X1 e-bike. We understand how frustrating it is to have a new bike experience ongoing issues, especially after looking forward to receiving a preorder. We sincerely apologize that the troubleshooting process has not led to a satisfactory resolution. Our technical team provided replacement parts based on the diagnostic results available at each stage, with the goal of identifying and resolving the root cause as quickly as possible. We understand that repeated troubleshooting can be frustrating, and we regret that your experience has not met your expectations. Please know that we have never intended to delay or avoid our warranty responsibilities. We remain committed to resolving this matter and would appreciate the opportunity to review your case once more. If you could reply to our most recent email or contact us , we will escalate your case to our senior technical team and management for a comprehensive review and work toward an appropriate resolution. We value every customer's feedback because it helps us improve both our products and our service. Thank you again for bringing your concerns to our attention, and we hope to regain your trust by resolving this issue as quickly as possible. — The Qronge Team