About Qronge Reviews Epic Deals Blogs Contact Us Welcome aboard Qronge! QRONGE - Your Ultimate Companion in Exploring Nature's Beauty. At QRONGE, we are more than just a brand, we are a movement dedicated to reconnecting people with the natural world. Our electric bicycles are designed to be more than just a mode of transportation—they are your companions on the journey to discovering the breathtaking beauty of nature.
Qronge (qronge.com) has 193 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
qronge.com
Website
qronge.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have owned a Qronge Thunder E-bike for 4 months and couldn’t be happier. Assembly was easy and the Thunder is an excellent value for the price. Highly recommend the Qronge Thunder.
MP
Michael P B.
My son gave the bike 4 stars
My son gave the bike 4 stars. We enjoyed the ease of assembly with what was provided. He has had a lot of fun riding around with friends. We did experience some issues with the chain not being adjusted properly, causing the chain to sag and make a lot of noise. We did receive some instructions and a video showing how to tighten the chain correctly. We appreciate the quick response and help provided. Thank you Qronge and staff.
CF
Chris F.
This company and it's bikes are trash
This company and it's bikes are complete trash. My etrike came with the rear axle off center so you couldn't put on one of the fenders. A tire had a gouge out of it from shipping. It took 3 weeks to get them to send me a shipping label so I could send it back. They wanted me to pay for return shipping after I paid $200 to get it shipped to me. Now they are refusing to process my refund till after they get the bike back. This company is complete trash and I recommend everyone to avoid purchasing any products from them.
Response from QrongeOct 10, 2026
Hi Chris,
We sincerely apologize for the inconvenience caused by the malfunction of your bicycle and the return process, and we appreciate you taking the time to reach out to us and share your feedback.
Regarding the product issue you reported, we would like to provide you with further clarification.
First, all our bicycles undergo a thorough inspection before shipment to ensure they are in brand-new condition. However, during transit, products may be affected by unforeseen circumstances such as rough handling or collisions. Unfortunately, one of the tires on your bicycle was damaged during shipping, and we sincerely apologize for this.
Second, regarding the after-sales communication issues you mentioned, we would like to clarify that we always take your feedback seriously and have been actively communicating with you to work toward a suitable solution. We have absolutely no intention of shirking our after-sales responsibilities or refusing to assist you.
During our previous communications, we did not receive any photos or videos documenting the damage to the rear axle, fenders, or tires; therefore, we were unable to fully verify the specific defects in these components or determine the causes of the damage. We need to verify the product issues based on relevant information before we can determine the appropriate course of action in accordance with our warranty policy and provide you with the correct replacement parts or a suitable solution. We sincerely apologize for not addressing your concerns in a timely manner during our previous communications.
Regarding the bicycle return, after receiving the photos of the packaged product you provided, we promptly issued a prepaid return label to assist you with the return process.
Since we did not receive sufficient photos or videos at the time to confirm the product quality issue, in accordance with our return policy, this return request has been temporarily processed as a return for personal reasons; therefore, you are responsible for the return shipping costs. We have also committed to processing your refund promptly once the returned package arrives at our warehouse and the necessary processing is completed.
We understand that this experience may have caused you disappointment and inconvenience, and we once again sincerely apologize for failing to provide you with a satisfactory shopping experience.
Thank you very much for sharing your valuable feedback. Your input is extremely important to us and helps us identify areas for improvement in our after-sales communication and service processes. We will take your suggestions seriously and continue to strive to enhance product quality and the customer service experience.
Thank you for your understanding and patience.
— The Qronge Team
PS
Prabhjit S.
I really liked this bike
I really liked this bike. Ive had it for a while now and have ran into literally no problems at all. It is very fun and very fast. It is a great gift for anyone. The order came on time and was very easy to assemble.
Qronge called me multiple times to make sure everything went well and I had no issues with bike. That kind of customer service is really hard and nowadays.
JT
JD T.
NEW BIKE ISSUES-Customer service issues
I put my new bike together. The rear metal fender had a dent and the front wheel is bent and has a wobble when I try to ride. Called in about these issues. Was asked to email a video of the front wheel which I did as well as a picture of the dent in the fender. Lady I spoke to said they would send out a new wheel and a new fender. Now Celia emails me saying they will send me some touch up paimt for the fender. Duh. It's metal with a dent. Paint won't fix a dent in metal. Celia then tells me the tire must not be properly inflated. Ummm, it is properly inflated. It is bent or warped which causes it to wobble when I try to ride. Customer-service here is very suspect at best. Might have to just take it apart and send it back for a refund.
Response from QrongeOct 9, 2026
Hi J.D,
We sincerely apologize for the inconvenience and frustration you experienced with your new bike.
While we carefully inspect our bikes before shipment, unexpected damage may occasionally occur during transportation due to handling and impacts, which are unfortunately beyond our direct control.
We would also like to clarify that our intention was never to avoid providing replacement support. The additional questions regarding the wheel condition and tire status were only to help us accurately confirm the issue and ensure that the correct replacement parts would be arranged for you.
We have continued communicating with you through email and have provided solutions to address the concerns you reported. Our team will continue assisting you with the next steps to help resolve this matter.
We truly appreciate you sharing your feedback. Your comments help us identify areas where we can improve, and we will continue working to enhance both our products and customer service experience.
Thank you for choosing Qronge.
— The Qronge Team
SB
Scott B.
Quality and Value
Took leap and bought 2 Qronge bikes and having them 3 months now I can say we will not be going back to standard bikes. The ride quality is great and overall performance has been flawless.
CN
Craig N.
E-bike came on time
E-bike came on time, purchase was easy and affordable. Set up and build was very easy and took 30 minutes. I’ve had the bike five months and have put 500 miles on it with zero problems. The bike will go 20 mph, and I get decent range. Overall I’m very happy with the Meteors dependability.
HN
Haroon N.
After alot of research i found this…
After alot of research i found this bike.I’m very happy with this electric bike.It has a smooth and comfortable ride,good battery life, and plenty of power for everyday use. The bike feels solid and well built,and the controls are easy to understand.it was also easy to assemble and looks great in person.Overall, it’s a great value for the price,and I would definitely recommend it to anyone looking for a reliable electric bike.customer service is good.i have very nice pics but there is no option to upload.
