puzzlesup.comReviews of puzzlesup.com

Response from puzzlesup.comDec 8, 2025

Hi Mindy, Thank you for sharing your feedback, and we’re very sorry that our advertising created confusion. We never want anyone to feel misled. Our products are designed by our brand, and depending on availability and the time of year, some orders are fulfilled from our international warehouse to make sure customers receive them without delay — especially during the busy gifting season. We truly appreciate you as a returning customer, and if you have any questions about your orders or shipping, we’re always happy to help. Please feel free to reach out to our team at [email protected] and we will assist you. Thank you again for bringing this to our attention.

Response from puzzlesup.comDec 5, 2025

Hey Selena! Thank you so much for sharing this 🧩 we’re really happy to hear how much joy the puzzles bring to your family — a holiday puzzle party sounds wonderful, and we hope you have the best time together!

Response from puzzlesup.comNov 22, 2025

Hi Emma, We’re very sorry to hear about this experience — having your parcel sent to the wrong country is incredibly frustrating, and we completely understand your concern. This is absolutely not the level of service we aim to provide. We would really appreciate the chance to fix this for you right away. Please reach out to our support team at [email protected] with your order number, and we’ll make sure you receive a replacement or a solution as quickly as possible. Thank you for bringing this to our attention — we’re here to help and make this right for you.

Response from puzzlesup.comNov 10, 2025

Hi James, we’re so sorry to read this and we completely understand how upsetting it must feel to be waiting this long, especially for a Christmas gift. This is absolutely not the experience we want for any customer. We do hope you’ll give us the chance to make this right for you — our support team is ready to help and can quickly look into your order details so we can get this resolved as soon as possible. Please reach out to us at [email protected] with your order number, and we will personally take care of this for you right away. Thank you for bringing this to our attention — we truly want to make sure you receive your puzzles in time and have a great experience with us.

Response from puzzlesup.comNov 5, 2025

Thank you so much for your kind words — we’re really happy you enjoy the puzzles! We also appreciate you sharing your feedback about the restart button, and we’ll pass this along to help improve the experience for you.

Response from puzzlesup.comNov 4, 2025

Hi Edward, thank you for sharing your feedback. We’re very sorry for the confusion and concern this experience caused — that’s never our intention. We want every customer to receive the puzzles they order, and we’d love to look into this right away for you. Please reach out to us at [email protected] so our team can personally check your order details and help make this right. 💛

Response from puzzlesup.comOct 30, 2025

Hey Joyce! That sounds so lovely — we’re happy to hear you and your granddaughter are enjoying puzzle time together! 🧩💛 Thank you for your kind words and support!

Response from puzzlesup.comOct 29, 2025

Hi Cathleen, We’re so sorry to hear about your experience — that’s definitely not the level of service we want to provide. We sincerely apologize for the delay and the missing frame with your order. We truly appreciate your honest feedback, as it helps us improve. Please reach out to our customer care team at [email protected] with your order details so we can make this right for you as quickly as possible. Thank you for giving us the chance to turn things around.