Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Violet
Beautiful, challenging puzzles in great sizes! The puzzle color is not as bright and vibrant as the picture provided, but the magnificence is all there. The pricing is reasonable and the finished puzzle satisfying. Enjoy!
Response from puzzlesup.comJan 25, 2026
Hey Violet! Thank you for such a lovely review 😊 We’re so happy you enjoyed the challenge and the finished result—wishing you many more relaxing and satisfying puzzle moments ahead!
Sandra L.
I never got my last order Send it asp or refund my monthly Sandra Loveday 6439 Ridgewalk Lane Knoxville Tn 37931
Response from puzzlesup.comJan 25, 2026
Hi Sandra, We’re very sorry to hear that your last order hasn’t arrived — we completely understand how frustrating that must be, and we sincerely apologize for the inconvenience. We’d really like the chance to look into this and sort it out for you as quickly as possible, whether that means locating the shipment or arranging a refund if needed. Please contact our support team at [email protected] with your order details, and we’ll review your case as a priority. Thank you for bringing this to our attention. We hope to make this right for you.
KRP
I placed an order on January 15th 2026. Credit card was processed on 16th. I have received no communication from puzzlesup.com. I have sent emails today to two different support addresses asking about the order. From the website they appear to be closing up shop. My next step will be to dispute the charge with my ctedit card company.
Response from puzzlesup.comJan 23, 2026
We’re really sorry for the confusion and the lack of communication after your order — that’s understandably frustrating. Please reach out to us at [email protected] with your order details, and our team will be happy to locate your order, confirm its status, and make sure this is properly resolved for you as quickly as possible.
Eloisa
They respond to issues w/orders or products quickly and work diligently to correct. I LOVE, LOVE Puzzles UP. Can't get enough
Response from puzzlesup.comJan 22, 2026
Hey Eloisa! Thank you so much for the love! 💛 We’re so happy to hear you’ve had a great experience and that our puzzles keep bringing you back for more—can’t wait to be part of your next puzzle adventure 😊
Liz G.
I love the choice of all the different puzzles. The prices can’t be beat. The puzzles are very high quality as well.
Response from puzzlesup.comJan 21, 2026
Hey Liz! Thank you so much for sharing this! 😊 We’re so glad you’re enjoying the variety, quality, and value of our puzzles—happy puzzling, and we hope your next one brings just as much fun!
Disappointed
I ordered three months ago from PuzzlesUP and still haven’t received the order. I contacted the support website and no response! I am still waiting after my FOURTH attempt at emailing their support email address. VERY POOR SERVICE
Response from puzzlesup.comJan 19, 2026
We’re truly sorry to hear about your experience and understand how upsetting it is to be waiting this long without clear communication. This is not the experience we want for our customers, and we sincerely apologize for the lack of response you’ve encountered. We’d really appreciate the opportunity to look into this properly and help resolve it for you. Please reach out to us directly at [email protected] with your order number, and our team will prioritize reviewing your case and provide you with a clear update or solution as soon as possible. Thank you for sharing your feedback, and we hope to have the chance to make this right for you.
Cheryl S.
I ordered 2 puzzles on December 7, 2025. To date (01/06/2026) I have not received my puzzles. Totally unacceptable! This is not a reliable company. Be wise and dont buy.
Response from puzzlesup.comJan 7, 2026
Hi Cheryl, We’re very sorry to hear about your experience and understand how frustrating it is to still be waiting for an order placed on December 7, especially after so much time has passed. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience this has caused. We would really appreciate the opportunity to look into your order and provide you with a clear update or solution. Please contact our support team at [email protected] with your order number, and our team will review your case as a priority and assist you directly. Thank you for bringing this to our attention — we’re here to help and want to make this right for you.
Gina
I ordered a personalized puzzle (3) and a regular puzzle on Nov 11 and on Jan 5th, I still have not received them so cancelled the order. Not sure if I'll ever see my refund, but I tried at least 6 times to get a status on my shipment, always told it was being processed. Gave me a tracking number to some shipping company Speedx that did not help at all - directed be back to the vendor
Response from puzzlesup.comJan 6, 2026
Hi Gina, Thank you for taking the time to share your experience. We’re truly sorry for the long delay and the frustration this caused—waiting this long without clear updates is understandably disappointing, and we regret that your experience did not reflect the level of service we aim to provide. We would really appreciate the opportunity to look into this personally and make sure everything is properly resolved for you, including confirming the status of your refund. Please reach out to our support team directly at [email protected] with your order details, and we’ll ensure this is reviewed and handled with care. Thank you again for bringing this to our attention. We hope to have the chance to turn this experience around for you.
