Te H.
A Scam
I ordered a puzzle on 8/12, and the ad said the company was in my community and going out of business. When I went to order, it said China, but the item was so cute, I paid for it and ordered it. After 2 weeks, I tried tracking it,EMAIL THEM TO ASK WHAT CITY AND STATE IT WAS IN AS it just kept saying received in the processing center. I finally contacted the shipping company with my order tracking # and they said they did not have it, never had it, and were not sure why the company said that. The company alleged they sent a second one, but gave me the same fraudulent tracking number. In excess OF 15 emails, 7 WEEKS, AND NO PUZZLE. Waiting for a refund, so DO NOT BUY FROM THESE SCAMMERS. I WOULD NOT GIVE IT EVEN 1 STAR, BUT THE SYSTEM DID THAT AUTOMATICALLY.
Response from puzzlesup.comSep 23, 2025
Hi Te, We are truly sorry to hear about your experience and the frustration this has caused. This is not the standard of service we aim to provide, and we take your feedback very seriously. While we understand how disappointing this must be, we would love the chance to make this right for you. Please reach out to our dedicated support team at [email protected] with your order details so we can review this matter closely and ensure it is resolved as quickly as possible. We are committed to providing our customers with reliable service and quality products, and we want to make sure you feel fully supported. Thank you for bringing this to our attention—we appreciate the opportunity to assist you directly. Warm regards, The Puzzles Up Team