janice H.
615051 What an absolute joke of a…
615051 What an absolute joke of a company. I’m beginning to think the 5 star reviews are by the company it self. It also looks like they are trading with different company names. I order December 7th still no order and no response to emails. I have emailed again after the company posted a reply. Now not only has the response been ignored when I try to track my package it now says page error not found. So I still think this is a scam and even the reply is utter BS.
Response from puzzlesup.comDec 31, 2025
Hi Janice, We’re very sorry to read about your experience and understand how frustrating it is to be waiting since December 7th without receiving your order or timely responses. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and concern this has caused. We want to assure you that our reviews come from real customers, and while our brands may operate across different platforms, they are all managed by the same support team. We would really appreciate the opportunity to look into your order #615051 directly and help resolve this for you. Please reach out to us at [email protected] with your order number, and our team will review your case as a priority and get back to you as soon as possible. Thank you for bringing this to our attention — we’re here to help and want to make this right for you.