puzzlesup.comReviews of puzzlesup.com

Response from puzzlesup.comFeb 22, 2026

Hey Maryann, Your kind words truly made us smile 💛 Thank you for your patience with the shipping and for recommending us. We’re so happy the puzzles were worth the wait for you!

Response from puzzlesup.comFeb 9, 2026

Hi Allan, Thank you for sharing your concern. We’re sorry that the messaging around our promotions gave you that impression — we understand how repeated “closing down” or clearance campaigns can feel confusing or raise doubts. Our intention is never to mislead, and we appreciate you calling this out. If you’re open to it, we’d be happy to clarify how these promotions work and answer any questions you may have. Please feel free to reach out to our support team at [email protected] , and we’ll gladly provide clear details and assist you further.

Response from puzzlesup.comFeb 8, 2026

Hi Kathy, We’re very sorry for the frustration this caused. We completely understand why you’d expect to receive the free mounting kit as advertised after meeting the spend requirement, and we’re sorry the checkout experience didn’t make it clear how to apply the promotion. Offering a different discount clearly didn’t address what you were trying to claim, and we apologize for that. We’d really appreciate the chance to review your order and correct this for you. Please contact our support team at [email protected] with your order number and a screenshot or details of the promotion you saw, and we’ll look into honoring the offer and finding the right resolution. Thank you for your continued support and for bringing this to our attention.

Response from puzzlesup.comJan 31, 2026

Hi Walter, We’re very sorry to read this and completely understand how upsetting it is to feel left without your order or a response. That’s certainly not the experience we want anyone to have, especially when the puzzles were meant to be Christmas gifts. We would truly like the opportunity to look into this properly and help resolve it for you. Please contact our support team directly at [email protected] with your order name and any order details you may have, and we’ll investigate this as a priority to find out what happened and work toward a solution. Thank you for sharing your experience — we hope to have the chance to make this right.

Response from puzzlesup.comJan 30, 2026

Hi Brenda, We’re truly sorry to hear about your experience, especially after your first order arrived without issue. We completely understand how frustrating it must be to place a larger order and then feel left without clear updates or proper follow-up. This is not the level of communication or service we aim to provide. If you’re still open to it, we would genuinely appreciate the chance to look into this properly and make things right. Please contact our support team directly at [email protected] with your order number and details, and we will review your case as a priority and work toward a resolution for you. Thank you for sharing your feedback — it helps us improve, and we hope to have the opportunity to assist you further.

Response from puzzlesup.comJan 27, 2026

Hi there, We’re really sorry to hear about your experience and understand how frustrating it is to be left without clear shipping updates. That uncertainty is not what we want for our customers, and we sincerely apologize for the lack of communication. We’d truly appreciate the chance to look into this for you and clarify what happened with your order. Please contact our support team at [email protected] with your order number, and we’ll review the shipment status and help with the next steps. We also appreciate your feedback regarding puzzle size, as it helps us improve our product descriptions and customer experience. Thank you for sharing your thoughts — we hope we can still make this right for you.

Response from puzzlesup.comJan 27, 2026

Hey Frank! That’s so lovely to hear 😊 We’re so happy your gifts brought fun and a good challenge—sounds like you picked some real winners!