puzzlesup.comReviews of puzzlesup.com

Wheres my puzzle?? Ordered over 3 wks ago. Charged my credit card. Tracking number given doesnt work. Its not looking good. It came today Dec. 30th. Late for Christmas but early for Valentine's Day.

I ordered 8 puzzles but when they arrived, the mailer envelope was torn, 1 puzzle was missing, and 1 puzzle box was cracked and broken. I contacted the company, and they were very helpful and understanding. They are replacing the missing puzzle and sending a replacement box for the damaged puzzle. The customer service is superb, and the puzzles are great fun!

EDIT: I did receive the order shortly after posting this. Puzzles seem like good quality if smaller than I anticipated. Some of the pieces are shaped like animals or plants. I still find it concerning that their email address doesn't work. It's pretty clear they didn't read the review when posting their response, as they told me to email the faulty email address without addressing the issue. I don't like that they have been "going out of business" for years now. It's a dishonest sales tactic to create urgency and a sense of getting a good deal. Overall, I think I'll get them from Etsy next time. Changed my rating from 1 star to 3 since I did get what I purchased. ********* Haven't received my order. The email says it was delivered November 30th, but it's the 3rd and I haven't seen it. There is no tracking information in the email either. Tried to reply to the email but got a mailer daemon (the email address isn't real/doesn't exist). This is the only contact email on their website. The other options for contact are an address in Hong Kong and an international phone number.

Second time around for me .. the puzzles are beautiful and great for any occasions and Anna services where courteous and prompt as it can be .. Very enjoyable moments Thanks

Very responsive customer service! Quick response, accurate info and helpful.

Excellent customer service. I had a question about delivery of my order, The representative responded immediately and was very friendly and helpful.

I hadn't received my order for over three weeks and the tracking site was not giving me updates. I e-mailed to inquire when my order would be arriving. Anna answered my e-mail immediately. She let me know that she would check the status of my order. The package arrived later that same day I e-mailed Customer Service. Anna's prompt response was appreciated. Liz D

Products ordered on 9/28/2024 have never been delivered. Numerous attempts to receive a Tracking Number, and later a Refund have never been addressed with concrete info. Products declared Delivered are not delivered -- here or anywhere else. Was twice told that my cust svc ticket was being 'Closed' -- never with my agreement or satisfaction. Have received only boiler plate emails from 'Anna Brown' in Customer Service. I have made several requests for a REFUND -- and have rec'd only delaying tactics email with no information.