puzzlesup.comReviews of puzzlesup.com

There is no way to get updates on your products and never know when I will receive the order.

Totally positive customer service care. Anna provided clear information and assistance in such a joyous and friendly way. Ever grateful. Puzzles arrived as scheduled. No hitches, just nice relationship and good quality purchases.

Anna was extremely helpful and patient with me as I placed my order and requested additional items be added. Since my initial contact I have been sick, had surgery and not been home. A neighbor received my initial order and total me that the packaging was exceptional. The puzzles were exactly has described and in perfect condition. Delivery did take much longer than I imagined, but that’s because I am living in a country that expects instant gratification. I highly recommend working with Anna and purchasing these beautiful wooden puzzles.

Anna has been awesome about helping me track my order & when there was a notice that I wasn’t getting my package due to “insufficient postage”, she quickly was ready to resend another package out to me. But somehow my packs got to me & I didn’t need to pay additional shipping/postage. Excellent service! And of course the puzzles are beautiful.

Received order in timely manner. Beautiful puzzle.

I had ordered some puzzles for Christmas gifts and eagerly awaiting delivery. After some weeks, the tracking came to a halt. Unable to contact the handling company I emailed the help desk at Puzzlesup. Anna quickly responded and started an investigation. She has been amazing. Kept in touch and after a couple of days advised that the parcel had been reported as lost in transit. She immediately offered a replacement or refund or to wait in the eventual delivery. No problems at all. At this point I was worried that a replacement would nit arrive in time so opted for refund. As luck would have it, I received an email from the logistics company advising delivery the next day. Anna also got notice. And deliver they did. I do believe it was expedited as a result of Anna's inquiry. I have dealt with similar situations and companies before but Anna and Puzzlesup have been wonderful to deal with. Cannot recommend highly enough. Thankyou and Merry Christmas 🎅

I like to do a puzzle or 2 around the holidays so when I saw these wooden puzzles, I was intrigued. I ordered a few and I’m so glad I did! They are the most beautiful, fun puzzles I’ve ever done. I’m ordering more as gifts to friends and to me for future holidays!

Anna answered my help request quickly, efficiently and thoroughly. She was kind and made the whole experience a painless one! Any time you order from the Internet you worry if something goes wrong, but my experience could not have been more pleasant. Thanks again Anna!