Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jennifer L.
It is always nice when you can confidently hit the 'contact us' button and actually receive a response! The team helped me track my package and everything delivered as expected and the puzzles are great!
Response from puzzlesup.comDec 18, 2024
Hey Jennifer! We’re so happy to hear you had a great experience with our team, and that your puzzles arrived just as expected—thank you for your kind words!
Aron Z.
The first time I ordered, the puzzles came quickly and were a pleasure to assemble. I ordered again on December 3, and received an email the next day that “Your order is on its way.” On December 10 I emailed because I hadn’t received the puzzles. I received the reply “Your order has already been shipped and is on its way to you now!” Tonight (December 16), I checked the USPS website with the tracking number I was given. Their site said “Label Created, not yet in system.” According to an email from PuzzlesUp, the estimated delivery date is “Dec 24-Dec 26”. It feels like I am being given the runaround. Have my puzzles even been shipped?!?
Response from puzzlesup.comDec 17, 2024
Hi Aron, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the frustration and confusion you’ve experienced regarding your recent order. We completely understand how disappointing it must be to wait for your puzzles, especially during the holiday season. After reviewing your case, we can confirm that your order has been shipped, and the tracking information should be updated shortly. However, we are aware that there can sometimes be delays in tracking updates, especially around busy times like the holidays. We are working with our shipping partners to ensure that the puzzles reach you as quickly as possible. If the estimated delivery date of December 24-26 doesn't work for you, or if you’d like further assistance, please don’t hesitate to reach out to us at [email protected]. We are committed to resolving any issues promptly and will be happy to offer a replacement or a refund if needed. Again, we apologize for any inconvenience this has caused, and we greatly appreciate your understanding and patience.
Amanda
Extremely beautiful puzzles with lots of details. My first order had tons of great discounts, and shipping was fast. I originally gave 4 stars because my second order got delayed and lost in the mail, but the customer service team was very helpful and quick to refund or send a replacement, so I updated to 5 stars.
Response from puzzlesup.comDec 17, 2024
Hey Amanda! Thank you for your kind feedback—we’re happy we could quickly resolve the issue for you and ensure your satisfaction!
Lynn S.
I was worried that my puzzles wouldn't get here before Christmas but they did and they're absolutely beautiful. I really appreciate their customer service for keeping me informed and calming my anxiety. Thank you, Anna, you are great.
Response from puzzlesup.comDec 16, 2024
Hey Lynn! Thank you for your wonderful feedback—we’re so glad we could ease your worries and that you’re enjoying the beautiful puzzles in time for Christmas!
Viviane June B.
First the artwork is beautiful and very versatile. I love Mother Nature featured in such a fun way..building the wild life one piece at a time. I just received all my puzzles and getting ready to send one to my second mother Margaret Jimenez in Tracy California she is 97 years old and this will be a birthday present.
Response from puzzlesup.comDec 16, 2024
Hey Viviane! Thank you so much for your kind words—we’re so happy you’re enjoying the artwork and that one of our puzzles will be part of such a special birthday celebration for Margaret!
Norma G.
Absolutely thrilled with puzzles. Bought seven of them for adult nieces and nephews for Christmas to have a little competition. My money is on the niece! Great quality and highly recommend. Thank you for offering such a great idea.!
Response from puzzlesup.comDec 14, 2024
Hey Norma! Thank you so much for your kind words! We’re so glad the puzzles made the perfect gift and hope your niece wins the competition!
Sonja
Anna responded to my question within half a day. We resolved the problem, and her help was great! Thank you!
Response from puzzlesup.comDec 14, 2024
Hey Sonja! Thank you for your kind words—we’re so glad Anna could assist you quickly and effectively!
Erika T.
Puzzles Up has great customer service! When my package didn’t arrive they offered suggestions on where it could have ended up and offered to replace the items with me only paying the shipping. Ultimately, my package showed up, but it was the fast response and genuine care that meant them most!
Response from puzzlesup.comDec 13, 2024
Hey Erika! Thank you for sharing your experience! We're so glad we could assist and provide the care you deserve.
