Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Pamela R.
My son in law gave me 2 puzzles and I absolutely love them. The smaller a5 puzzles are perfect. As a senior who lives in a smaller space, they fit perfectly on a tv tray. The quality is great and the colors are brilliant. I would recommend this store to anyone.
Response from puzzlesup.comJan 2, 2025
Hey Pamela! Thank you for sharing your experience—it's wonderful to hear how much you love the puzzles and how perfectly they suit your space and needs!
Barbara K.
I ordered several puzzles totaling $90 back in November, but never received my order. Disappointed as they were Christmas gifts! I’ve contacted Customer Service twice with no answer. Is this company legit?? 1/12/25 UPDATE: I AM HAPPY TO REPORT THAT AFTER POSTING THIS REVIEW , PUZZLES UP SWIFTLY REFUNDED ME THE FULL AMOUNT OF MY PURCHASE.
Response from puzzlesup.comJan 2, 2025
Hi Barbara, We deeply regret hearing about your experience, especially as it involved gifts meant for such a special time of year. Please know that your concern is incredibly important to us, and we sincerely apologize for the delay in addressing your inquiries. At PuzzlesUp, we take great pride in providing high-quality products and exceptional customer service, and we are committed to making this right for you. We kindly invite you to reach out to our support team at [email protected], so we can promptly investigate and resolve this issue. Thank you for bringing this to our attention, and we truly appreciate the opportunity to make things right. Your satisfaction means so much to us, and we hope to restore your trust in us soon. Warm regards,
bill S.
I was upset that they didn't get here before Christmas, but they are here now and look great. Anna was nice to work with and did keep informed as to when I would get them.
Response from puzzlesup.comDec 31, 2024
Hey Bill! Thank you for your patience, and we’re so glad to hear that you’re happy with your puzzles! It was our pleasure to keep you updated. 😊
Dale S.
I ordered 3 puzzles from puzzlesup.com. Puzzle price was $5.99 for one and $6.99 for the other two. I received them within 2 weeks; they are well packaged; colors bright as described on web. Problem: the container says "Crafthub" and the bill on creditcard is $51+. As I read their shipping and handling there is still no way that the 3 "closing out puzzles" cost me $51.
Response from puzzlesup.comDec 31, 2024
Hi Dale. Thank you for your feedback, and we’re glad to hear that the puzzles arrived in great condition and matched the description! We sincerely apologize for the confusion regarding the pricing and billing of your order. We understand how frustrating it can be to see unexpected charges, and we want to assure you that we take this matter very seriously. It seems there may have been an issue with the processing or billing system, which led to the discrepancy. We will look into the details of your order and make sure everything is resolved promptly. To help us address this issue, please contact our customer service team at [email protected] with your order details. We’re here to assist you and will work to resolve this as quickly as possible. We truly appreciate your understanding and patience, and we are committed to ensuring that your experience with us meets the highest standards.
Barbara B.
I ordered almost $70 worth of puzzles on December 13th. I still have not received them. I was under the impression that they were coming from the US and would arrive before Christmas due to a store closing. Very disappointed.
Response from puzzlesup.comDec 31, 2024
Hi Barbara, Thank you for sharing your experience, and we truly apologize for the delay in receiving your order. We completely understand your disappointment, especially given the expectation that your puzzles would arrive before Christmas. We sincerely regret that there was a misunderstanding regarding the shipping details. We strive to provide accurate delivery times and ensure timely arrivals, but unfortunately, unforeseen delays sometimes occur, particularly during busy periods like the holiday season. Please know that we are currently reviewing the status of your order, and we are working closely with our shipping partners to get your items to you as soon as possible. If you have any further questions or would like to explore a solution, please reach out to our customer service team at [email protected]. We're here to assist and will do everything we can to resolve this for you. Thank you again for your patience and understanding, and we truly value your feedback as we continue to improve our service.
Torri B.
I really love the puzzle up puzzles I have gotten. When we were putting one of our new puzzles together it was missing a piece. I messaged them about it and they are sending me a brand new one! I was very pleased and excited.
Response from puzzlesup.comDec 30, 2024
Hey Torri! Thank you for your kind words—we’re so glad we could help and that you’re enjoying our puzzles!
Leslie
Excellent replies to my emails, prompt delivery, beautiful puzzles. I highly recommend this company!!
Response from puzzlesup.comDec 30, 2024
Hey Leslie! Thank you so much for your kind words and recommendation—we’re so pleased to know you had a great experience with our puzzles and service!
A-M W.
We order six of the smaller puzzles for Christmas and we loved them! We chose the smaller size but they are just as intricate and high quality as the larger size, and easier to store in their plastic cases.
Response from puzzlesup.comDec 30, 2024
Hey A-M! Thank you for sharing your wonderful experience—we’re so happy you enjoyed the intricate quality of our smaller puzzles and found them easy to store!
