Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Darlene A.
I bought 3 puzzles. 2 Large and 2 small. The pieces were precision cut and of high quality.
Response from puzzlesup.comDec 28, 2024
Hey Darlene! Thank you for your kind words—it’s wonderful to know you appreciated the quality and precision of the puzzles!
Connie C.
I ordered 3 puzzles weeks ago. Never received the puzzles. Never received a confirmation email, a tracking number or anything. Sent emails twice never received a response. Very disappointed. It's ridiculous to cheat people out of money but it's made worse by cheating people at Christmas.
Response from puzzlesup.comDec 27, 2024
Hi Connie, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration and disappointment you've experienced with your order. We understand how important it is to receive your puzzles, especially during the holiday season, and we deeply regret that this has not been your experience. Our goal is to provide every customer with a seamless and enjoyable shopping journey, and it’s clear we’ve fallen short in your case. We’d love the opportunity to make this right for you. Please reach out to our dedicated customer service team at [email protected] with your order details, and we’ll prioritize resolving this issue promptly. Whether it’s locating your package, resending your order, or issuing a refund, we are here to help. Thank you for bringing this to our attention, and we genuinely appreciate your patience as we work to address this matter. Best regards,
Brendan S.
I ordered a puzzle from PuzzleUp as a gift for someone. The puzzle didn’t arrive after a couple of weeks. PuzzleUp immediately provided me with a tracking number. USPS Tracking informed me that USPS lost the package. PuzzleUp was very apologetic even though it wasn’t their fault. They immediately refunded my payment. Thanks PuzzleUp for your honesty and consideration! Much appreciated, B.R.S.
Response from puzzlesup.comDec 27, 2024
Hey Brendan! Thank you for your kind words—your understanding and appreciation of our efforts mean so much to us!
Jerry & Cheryl W.
1. The puzzles are of excellent quality (artistically, print quality, durability, fit.) 2. The smaller puzzles (A5) make great little gifts for my cat & bird loving friends and the animals, dragons, et al made great stocking stuffers for grandchildren. 3. Shipping has been prompt and reliable. 4. Customer service has been excellent. I would say “over the top.” Today I submitted an order with wrong address. Quickly sent an email with correct address (1500 miles apart) and my order number. I received a response within 2-3 minutes—not 2-3 hours or days or not at all. The address had already been submitted for updating and a confirming email would follow. The follow-up confirmation arrived as promised in about an hour. That kind of response is rare these days, over the phone or even face-to-face. On the web, it is unimaginable but it happened! I can only hope a successor can take over this business, run it as well, and expand its offerings. J. Wade
Response from puzzlesup.comDec 27, 2024
Hey Jerry! Thank you for sharing such kind words and highlighting your experience with us—it means so much to hear that both our puzzles and customer service have made such a positive impression on you!
Douglas
I got them earlier than expected, and the people I gave them to were thrilled to have them and looked forward to using them soon. Thanks. Merry Christmas!
Response from puzzlesup.comDec 26, 2024
Hey Douglas! We're so happy to hear the gifts arrived ahead of time and brought joy—thank you for sharing, and we hope you had a wonderful Christmas!
Therese H.
This company was great to buy from. Even during the Christmas holidays they rapidly got my order delivered to me. I’d defiantly purchase from them again!
Response from puzzlesup.comDec 26, 2024
Hey Therese! We're so glad you had a great experience with us and appreciate your kind words—thank you for choosing us, even during the busy holiday season!
Susan A.
I have purchased 5 of these amazing puzzles over the last year and a half, they are so beautiful and I now prefer them to regular jigsaws. The variety available is remarkable. Very bright and colourful, very intricate and extremely absorbing, my grandchildren even love them. It’s sad the owner has to close so I will get more whilst I still can.
Response from puzzlesup.comDec 25, 2024
Hey Susan! Thank you for embracing our puzzles and sharing them with your family—it’s wonderful to hear how much joy they’ve brought you and your grandchildren!
Janie J.
When will my order arrive? It was ordered on 12/10. It is 14 days later. What is happening? Thank you.
Response from puzzlesup.comDec 25, 2024
Hi Janie, Thank you for taking the time to share your concerns. We sincerely apologize for the delay in your order and any frustration this has caused. We understand how important it is to receive your purchase promptly, especially during the holiday season. Your order was shipped and is currently in transit. However, due to the holiday rush, there have been unavoidable delays with shipping carriers. We are actively monitoring your order and will ensure it reaches you as soon as possible. For more personalized assistance and an update on your order, please contact our dedicated customer support team at [email protected]. We are here to address any concerns and provide you with timely updates. Thank you for your patience and understanding. We truly value your business and are committed to making this right.
