Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
puzzlesup.com
Category
Art & Handicraft
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
These puzzles are the best, they're challenging, beautiful, and creative. Everyone in my office loves them too! I love the themes, and specially the pieces with different related shapes -too cute! Also the customer service was on point and super helpful when I didn't know when I'd get my order. I got all my beautiful puzzles in no time. Big shout out to Anna!
Response from puzzlesup.comJan 25, 2025
Thank you so much for your kind words! It’s wonderful to hear how much you and your office enjoy the puzzles, and we’re so glad Anna could assist you—it means a lot to us!
LD
Lynne D.
Still waiting on delivery
Still waiting on delivery, ordered on Jan 6, today is Jan 23 (??)
Response from puzzlesup.comJan 24, 2025
Hi Lynne,
Thank you for sharing your feedback, and we sincerely apologize for the delay in receiving your order. We understand how frustrating this must be, and this is certainly not the experience we aim to provide.
Our team would love to assist you in resolving this matter as quickly as possible. Could you please reach out to us at [email protected] with your order details? We will investigate the issue and provide an update right away.
Thank you for your patience, and we’re here to make this right for you!
CK
Chris K.
I made an order Nov 5
I made an order Nov 5. I read the reviews and it said the puzzles are slow to come but communication was good. It’s been almost 3 months and the puzzles have not arrived. I’ve been in contact with Puzzles up but I’m told to call the shipping company. I’ve called 10 times and no one answers or gets back to me. I’m told they need more information, then I’m told they’ve tried to deliver but I’m home every day, no one has tried to deliver but. I don’t think the order was ever coming
I see your reply below, but I have contacted your company more than 10 times and you have done nothing to get my order to me. I paid and never received my order. Now you want me to pay for delivery again. So sad they are a SCAM
I’ve been asked multiple times for the name of the shipping company THEY chose. 🤷♀️ They seem to have no idea what they are doing or have absolutely scammed me?
Response from puzzlesup.comJan 23, 2025
Hi Chris,
We deeply apologize for the frustration and inconvenience you've experienced. Waiting this long for your order is unacceptable, and we understand how disappointing this has been. While it seems there has been a breakdown in the shipping process, we are committed to resolving this for you. Please reach out to our customer service team at [email protected], and we’ll work diligently to track down your order or provide a suitable solution. Thank you for bringing this to our attention, and we appreciate your patience as we make this right.
FC
Florence C.
I never received the puzzles I ordered.
I never received the puzzles I ordered.
Response from puzzlesup.comJan 23, 2025
Hi Florence,
We sincerely apologize for the inconvenience you’ve experienced. Not receiving your order is absolutely not the level of service we aim to provide. We’d love the opportunity to make this right for you—please reach out to our customer service team at [email protected] so we can investigate this issue and ensure your order is resolved promptly. Thank you for bringing this to our attention, and we truly appreciate your patience.
WN
Winston N.
SCAM COMPANY!
An ad popped up with a story about going-out-of business sales, one more day only. Great reviews and nice pictures. I fell for it, and ordered two things. This was Dec. 30. I understand it’s during the holiday, so I waited patiently. After two weeks of waiting, and an email saying that my order was on the way, I emailed Puzzleup customer support. A rep named Anna quickly replied giving me a tracking number. I tried the tracking number but it gave no details. I kept trying over the next week to no avail. Finally, after another week of waiting, I received an email from the company saying that my order had arrived. Well, I never got anything in, and the tracking info still showed nothing detailed. I emailed support again, and then decided to google the company. Sure enough, many people have had the same experience. Anna the only rep., years of ‘last day before going out of business’, low quality junk puzzles finally arriving weeks and months after ordering… it’s a scam. So I’m not going to wait another few weeks, and just call my bank to reverse the charges. How stupid of me to fall for this!
Response from puzzlesup.comJan 21, 2025
Hi Winston,
We’re genuinely sorry to hear about your frustrating experience, and we truly understand how disappointing it must be. Please accept our sincerest apologies for the delay and the confusion regarding your order. This is certainly not the level of service we strive to provide, and we deeply regret that you’ve had this experience.
We’d love the opportunity to make things right. Please reach out to us directly at [email protected] with your order details so we can investigate the situation and resolve it as quickly as possible. We value your feedback and are committed to improving our processes.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
LA
Lau
Have not received my puzzles yet 1/20
Have not received my puzzles yet 1/20.
Only correspondence two weeks expect delivery week of 24
Very disappointed !
Response from puzzlesup.comJan 21, 2025
Hi Lau,
We sincerely apologize for the delay in receiving your puzzles. We understand your frustration and appreciate your patience as we work to resolve this.
According to our records, your order was scheduled for delivery the week of January 24th. However, we’d love to assist you further and ensure everything is on track. Please reach out to our customer service team at [email protected] with your order details, and we’ll investigate immediately.
Thank you for your understanding, and we look forward to resolving this for you as quickly as possible.
TM
Terri Martin A.
I have made an order over 3 weeks ago…
I have made an order over 3 weeks ago as of today I haven’t received my order. I would like my order or a refund. I will be contacting my CC and request a refund. This is a horrible experience. Games continue to advertise knowing this is a scam. Shameful practices. Do better.
Response from puzzlesup.comJan 21, 2025
Hi Terri,
We sincerely apologize for the delay in receiving your order, and we completely understand your frustration. This is not the experience we want for our customers, and we deeply regret any inconvenience caused.
Please reach out to our customer service team at [email protected] with your order details, and we’ll prioritize resolving this for you, whether that means locating your order or issuing a refund.
Thank you for bringing this to our attention, and we look forward to making things right for you.
KO
Kevin O'Loughlin S.
Will my order ever arrive?
I ordered on January 4th and received the following messages from PuzzlesUp:
1. January 13th - Having a blast with your purchase?
2. January 20th: Thanks again for your order! Show off your amazing work and let others know what you think!
I still have not received the confirmed order that I paid for - this was advertised as a close-out sale. If that’s the case, why is it taking so long to receive it? Their texts are not monitored so I could not get a response.
Response from puzzlesup.comJan 21, 2025
Hi Kevin,
We sincerely apologize for the delay in delivering your order and any frustration it has caused. Your concern is very important to us, and we'd like to help resolve this as quickly as possible. Please reach out to our customer service team at [email protected], and we'll be happy to provide an update on your order and assist you further. Thank you for your patience and understanding.
