puzzlesup.comReviews of puzzlesup.com

I wouldn't give it one star but was required to for the review. I ordered a couple of puzzles on Jan 4, 2025. But I have never received them. Order 179680 cost me $21.88. They even sent me an email saying it was delivered. My USPS delivery app said otherwise. I contacted them and was told that they would send them again. But I never received my order. IF NOT A SCAM, IT IS IT'S TWIN.

The experience started out bad. The shipper or USPS lost my package. But Anna from Puzzles Up saved the day and my puzzles have arrived. I love the little puzzles. Just right for one person for a snowy or rainy afternoon, Thanks, Anna, for all your help!

I'm not sure about the shipping time but I'm now obsessed with these puzzles! They are beautiful & very challenging to put together. So worth it... I'm sad that they are closing their doors but I plan to order a larger one before they do...Get yours now

I love these puzzles, but just as a warning, they are addicting 😄

I have been waiting long past the time the ads said to allow for processing and shipping. Tracking information either says "Error" or awaiting package from sender. It has been 2 weeks+. I have emailed the customer support team with all the details, dates, address, order numbers, tracking number and so forth. Awaiting a response.

I first bought 3 in 1-2025, took aprox 2 months to git. Loved em so much bought 5 more. Those came quickly. I currently have 12 more in my cart. While waitn for them to git here I got out an old cork backed puzzle I had. Couldnt git nto it! I lik the shapes in PuzzleUp & they are well made, altho I did hav one piece that came broken. I super glued it. So far so good. Would reccomend!

I so enjoy putting together your puzzles. The only problem is the shipping time! When placing an order I think great- it should only take maybe a week to get here. But no, takes so long, almost like each one is made at the time of it being ordered. Of course I am use to ordered things that arrive next day, but it takes really a long time to get here. The puzzles when they do arrive are beautiful, well cut, picture's are precise. So wonderful and fun to put together. That is why I still order them. I now own and share 12 different ones. Awaiting 3 more. I even like the different sizes you can get. I'm putting together an A5 puzzle which is there smallest one 86 (+-)pieces. It has been a real challenge. The pieces are so tiny, expertly cut. beautiful work.

Ana was amazing I received 9 puzzles and one came in a broken case She responded very quickly to my email and is replacement was shipped out immediately. I wish all of the companies I do business with had employees this great !!!