Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Debbie T.
The puzzles I have gotten are amazing and so beautiful! The one I received had 3 broken pieces I glued them together The other 5 have been perfect thank you for such great puzzles.
Response from puzzlesup.comJun 3, 2025
Hey Debbie! Thank you so much for your kind words—we’re really happy to know you’ve been enjoying the puzzles! If you ever need help with any damaged pieces in the future, we’re just an email away and always happy to assist. 😊
GASTON D.
Very beautiful puzzles, unusual and delightful. I bought 5 (elephant, butterfly, horse, peacock, hummingbird) to give out as gifts and 4 made it out the door. I had to keep one for myself. I may get a few more as I like to promote good items. Great for older kids, Just the right number of pieces too, can do one in a few hours.
Response from puzzlesup.comMay 30, 2025
Hey Gaston! Thank you so much for the kind words—we’re so happy to hear our puzzles found their way into your heart (and gift list)! It means a lot that you’d share them with others and even keep one for yourself. 💛
Jennifer
Two of my daughters had birthdays coming up so I ordered a puzzle for each of them, with the mounting kits to go along with them. A turtle and an owl, and each puzzle was a hit. Service was fast, the prices were reasonable and I couldn't be happier. FIVE STARS*****
Response from puzzlesup.comMay 24, 2025
Hey Jennifer! Thank you so much for the kind words! We're so happy the turtle and owl puzzles were a hit for your daughters' birthdays—what a fun way to celebrate! 💛
Dianne V.
Had an email last week saying they were delivered!! Of course, they have not and no one will get back to me. I have tried multiple ways. These are for my 90 year old father. I have reached out multiple ways. Very unhappy!!
Response from puzzlesup.comMay 14, 2025
Hey Dianne! We’re truly sorry to hear about your experience and understand how upsetting this must be—especially since these were meant for your 90-year-old father. Please know this is not the experience we want for any of our customers. We would love the opportunity to make things right and help resolve this as quickly as possible. Kindly reach out to our customer support team at [email protected] with your order details so we can look into this and assist you directly. Thank you for bringing this to our attention, and again, our sincerest apologies for the inconvenience.
Janice S.
I ordered 3 puzzles. It took them over 3 weeks to arrive. Then when they did arrive they were SO dinky with tiny pieces the person I bought them for (an avid puzzler) said they were impossible to do. I contacted the company in an effort to get a refund or exchange and the answer was a flat out. "NO." I'll NEVER buy from these scam artists again.
Response from puzzlesup.comMay 7, 2025
Hi Janice, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must have been—especially when the gift didn’t meet expectations. This isn’t the experience we want for our customers, and we’d love the opportunity to make it right. Please reach out to our customer service team at [email protected] so we can look into this further and explore a resolution together.
nate N.
I made a mistake when I ordered puzzles and they were great to work with The puzzles are amazing and beautifully colored
Response from puzzlesup.comMay 7, 2025
Hey Nate! We're so happy to hear everything worked out and that you’re enjoying the vibrant puzzles! 🌈🧩 Thanks a bunch for your kind words—it truly means a lot to us 😊.
Cynthia H.
I love the assortment! The puzzles are great!! I only wish that they didn’t sell out of the kits for preserving them so fast!
Response from puzzlesup.comMay 5, 2025
Hey Cynthia! We're so glad you're loving the puzzles and variety! 😊 Thanks for the kind words—and we hear you on the kits, we’ll do our best to restock them soon! 💛
Daniel K.
Feel scammed got lured in with a going out of business sale , will be closed in one week and claims of huge discounts. still get scamy marketing from them they are very much in business still. Product definitely looks better in the pictures than it actually is Now they are pretending to play nice but demanding info or the review gets taken down.
Response from puzzlesup.comApr 20, 2025
Hi Daniel, Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. Our goal is always to be transparent and provide quality products and service. If there’s anything specific we can do to make things right or clarify further, please don’t hesitate to reach out to our customer support team at [email protected]. We’re here to help and would appreciate the chance to assist you directly.
