puzzlesup.comReviews of puzzlesup.com

Response from puzzlesup.comJun 27, 2025

Thank you so much for sharing your experience—it really means a lot that you’ve chosen us for your whole family! We’re so glad you’re enjoying the puzzles (and mastering those boxes!) 😊🧩

Response from puzzlesup.comJun 25, 2025

Hey Doris! Thank you so much—we’re really glad you loved the variety and that your order arrived on time! And we love your Christmas in July idea… noted! 😊🎄🧩

Response from puzzlesup.comJun 24, 2025

Hi Pauline, We’re truly sorry to hear about your frustrating experience and completely understand how disappointing this must be. Please know that this is not the experience we want any of our customers to have. While there are times when shipping issues are unfortunately out of our control, we take full responsibility for making things right when they arise. We appreciate you verifying your address and reaching out, and we're sincerely sorry that you haven't received the support or resolution you deserve. We’d love the chance to fix this. Our dedicated customer care team is ready to assist you directly—please email us at [email protected] with your order number so we can look into this immediately and provide a solution. Thank you for your patience, and again, we’re very sorry for the trouble this has caused.

Response from puzzlesup.comJun 22, 2025

Hi Sal, We're really sorry to hear about your experience and understand how frustrating this must be. Please know that PuzzlesUp is not a scam—we’re a real company, and we want to help make this right. Sometimes tracking updates can be confusing, especially with international shipping, and we’re happy to explain and check it for you. 17Track is a trusted tracking tool, but we understand it may not be familiar to everyone. Please email us at [email protected] with your order number so we can look into this and help fix the issue. Thank you for your patience, The PuzzlesUp Team 🧩💛

Response from puzzlesup.comJun 19, 2025

Hi Cindy, Thank you for sharing your experience, and we're truly sorry to hear about the concern it caused. We understand how important it is to feel secure when shopping online, and please know that we are a legitimate company trusted by many puzzle lovers worldwide. Sometimes banks may flag international purchases as a precaution, but we’re here to help every step of the way. If you need assistance with your order or have any questions, our friendly customer service team is ready to help at [email protected]. We’d love to make things right for you and your daughter-in-law.

Response from puzzlesup.comJun 9, 2025

Hi Karen, Thank you for bringing this to our attention. We're very sorry to hear that your puzzle hasn’t arrived and that your previous messages may not have been responded to—this is certainly not the experience we want any of our customers to have. We take these matters seriously and would love the chance to make things right. Please reach out to our customer care team at [email protected] so we can investigate and assist you directly. We're here to help!

Response from puzzlesup.comJun 6, 2025

Hi Alan, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We understand how frustrating this must have been and appreciate you bringing these concerns to our attention. We’d love the opportunity to make this right and clarify any confusion regarding your order and pricing. Please reach out to our customer service team at [email protected] so we can look into your case and assist you directly.

Response from puzzlesup.comJun 4, 2025

Wow—10 puzzles! 😊 We're so glad you're loving them, and we truly appreciate your support and kind words!