PurpleReviews of purple.com

rating on the pillow only (b/c I didnt buy the mattress) but its terrible. It gives me back pain and neck cramps and when I reached out, they said sorry, the 90 day trial period is over. What a waste of $400 (2 pillows)

I have a purple pillow. My pillow cover was damaged. The pillow foam/cushion part is fine. I called Purple and they answered the phones right away, which I like. I found out they don't sell pillow covers separately. It doesn't do any good to have short queues when you can't provide good customer satisfaction. I commented that they have to be aware that the covers will get stained, torn or simply grimy with the pillow foam/cushion part remaining in good order. They apologized. They replied that they have covers for the pillows but are held in reserve for warranty issues. Another apology. So, (over and above their excuses of maybe it's supply issues or maybe it's a production problem, etc.) IT SEEMS THAT AS REMEDIAL AS THIS SHOULD BE, MY ONLY CONCLUSION IS THAT THEY DON'T PROVIDE PILLOW COVERS SO THAT THEY CAN SELL MORE PILLOWS, CUSHIONS, ETC. YA THINK? I commented that it seemed it didn't take a lot of corporate gray matter to determine a proper remedy to satisfy the cover issue. Another apology. Said they'd run it up the flagpole for corporate to have a look see. Dead end there I bet.

I tried to purchase (2) pillows on their website. I entered in my CC information and it it never gave me an order confirmation page or confirmation number. I looked at my credit card online, however, it is is showing the charge twice on there!! UNACCEPTABLE BUSINESS PRACTICES!

Love it I recommend to all

What a horrible mattress and company. Purchased a split king hybrid 4 and it’s the worst purchase we have ever made. Wish I could take it back and keep my 13k this is literally the worst mattress, and company I’ve ever had the misfortune to deal with. Mattress is horrible, worst mattress ever, mattress gives my husband and myself horrible back and neck pains. Ohhh so so bad, words can’t express how horrible this mattress is. Don’t walk away from a purple mattress, RUN!!

Feels amazing at first. Even your 100 day return period will probably be fantastic. However, the support wears out very quickly. This review is based off of a single user with a queen sized mattress. Within the first year the sagging will be noticeable. This does not mean that the bed is simply lower in some areas; the support will wear out completely. It is like laying on a thick blanket instead of a mattress. Even with rotating the mattress and switching the side of the bed you sleep on, the bed will “crater.” By the two year mark, the only support left will be around the edges of the bed. This “crater” effect will leave you with three options: (1) Sleep toward either edge of the bed. This will be more supportive than sleeping in the center, but because of the crater leaving the very edges still firm, your body will be angled towards the center of the bed. (2) Sleep in the center of the bed. This will allow you to sleep flat. However it is the most worn out area of the bed and will only continue to deteriorate. (3) Sleep on the edges of the crater. The support here honestly feels like the bed is new. However, to sleep like this would require you to literally have your outside arm hang off the mattress. This is highly uncomfortable and risks you rolling off the bed completely.

Not even think to buy any Purple mattress. I bought 3 of them and they last 2 months then become impossible to sleep. They claim that mattress are donated but actually they trash the mattress. I also tried the Pillows and had to go to the hospital for that white powder. Look on Youtube for Purple Lawsuit.

I purchased the basic purple mattress. It is the finest, most comfortable mattress of my lifetime. I had a Sealy hotel quality high-end mattress and woke up hurting everyday. The purple mattress, even the basic model, is the finest, most comfortable ever. I never, ever wake up sore or hurting. Then I looked at their pillows. The salesman actually gave me good reason to try the highest end pillow. This was the most expensive pillow of my lifetime. They have an extended return policy but there's no way this is leaving my house. I love it. And the salesman was superb. I've been a professional buyer for decades and he did not push or pressure, he answered my questions with respect and I chose this expensive pillow. Even though I took a deep breath with the price, it enhanced sleeping process substantially and it is worth it. Goodbye to the lumpy My Pillow rejects. The sales process, the delivery door to door, the unrolling of the mattress with no off gases, and the sleep that resulted from all this. . . I have told everybody I know how much I absolutely love this company.