PurpleReviews of purple.com

I see the negative reviews but I love my mattress. I bought 2 of them. I have had my purple mattress for 5 years. Not one time has this bed made a dent where I always sit. I sleep like a bear every night to the point of snoring. I have successfully ran off my boyfriend. If I get a pair of pajamas, I may be able to get him back, but I’m definitely going to have to quit my job. So I’m picking a struggle and staying with it! I can set a cup on my bed and still move around. This is dirty work Purple, but I’m here for it.

I bought a purple mattress in 2023 and it's been working great. I am a hot sleeper and this is the only mattress I've tried that doesn't leave me soaked in sweat! From reading some of the other reviews I was worried about sagging, but this hasn't happened to me yet. The mattress IS very heavy, and I wish it was thicker sometimes. I guess we'll see how it holds up after a few years. For now though, I'm happy with it.

I decided to return the mattress and adjustable frame I had just ordered due to a lot of terrible reviews before I had even received them. Tried to reach them before ship out but was not able to. However, their customer service was great! No problem to return. They will pickup and no shipping charges since it was shipped free and I can keep the sheets and pillow they gave me for free. Maiya said some of their mattresses have been improved and they don't sell the defective mattresses anymore, so I may decide to do business with them in the future.

10/10 customer service experience. I recently renewed my warranty on my purple mattress and the process was very easy and took less than 1 week before i had a brand new mattress to sleep on. After 3-4 years, my mattress lost a bit of its firmness, I reached out to purple and was messaged the next day by Celeste, a team member at Purple. She was incredibly helpful and now i have a brand new mattress and am sleeping better than i have in months,

This rating is for the California king Purple hybrid mattress. I had a split queen sleep number bed before switching to Purple. What a world of difference it has been! I have now had the Purple hybrid for a little over two years now. It’s been truly the most comfortable bed I’ve ever slept on. Every time I go on vacation I find it hard to sleep now, because I’m so spoiled by the Purple mattress. Aside from being extremely comfortable, the temperature also remains neutral. I tend to get hot at night, but the bed itself seems to wick away the heat. I’m not sure I’ll buy another brand in the future, I’m so happy with Purple!

I purchased the basic purple mattress. It is the finest, most comfortable mattress of my lifetime. I had a Sealy hotel quality high-end mattress and woke up hurting everyday. The purple mattress, even the basic model, is the finest, most comfortable ever. I never, ever wake up sore or hurting. Then I looked at their pillows. The salesman actually gave me good reason to try the highest end pillow. This was the most expensive pillow of my lifetime. They have an extended return policy but there's no way this is leaving my house. I love it. And the salesman was superb. I've been a professional buyer for decades and he did not push or pressure, he answered my questions with respect and I chose this expensive pillow. Even though I took a deep breath with the price, it enhanced sleeping process substantially and it is worth it. Goodbye to the lumpy My Pillow rejects. The sales process, the delivery door to door, the unrolling of the mattress with no off gases, and the sleep that resulted from all this. . . I have told everybody I know how much I absolutely love this company.

Not only do they have great products, but their customer service is awesome.

Purple makes the best mattress I've ever had. Their use of Affirm credit makes it affordable even if it's...not affordable, too. Love it.