PurpleReviews of purple.com

Purple makes the best mattress I've ever had. Their use of Affirm credit makes it affordable even if it's...not affordable, too. Love it.

This company sells their products as if "Canadian" supplier, yet, everything gets sent from the US. I ordered their $170 pillow. So within 4-5 days FedEx starts calling me looking for customs and duties. I contact Purple, they say "sorry shouldn't have happened" and customs & duties should have been charged to us. Two weeks later these clowns cannot get FedEx to reverse those charges and deliver the pillow. They then ask me to go and pick it up, as well provide FedEx with an invoice #? Sorry, what? They were fired and told to refund our money. Never trust a US company that states .ca but in reality drop ships from the states. They have 170 complaints on BBB...wow.

This is one company where I feel the hype is true! It is difficult to find quality pillows and cushions and beds, but purple is definitely in the top percentile. I will say that in my experience, I ordered both a purple hybrid pillow and a purple office seat cushion. The purple pillow did not work out for me because of some neck problems… But purple company honors their guarantee to get give you a full refund when you return the product in excellent condition. So even though the pillow did not work out for me I wouldn't hesitate to check out their other products which are well-made, and if you find them comfortable you wouldn't be risking much by at least trying it out.

not bad. not amazing. but i like it.

This is our fourth purple bed and spent over $8000 with your company. Nothing against the CS rep, but your customer support policies and procedures are some of the worst and I have ever experienced. Product is top rate, prices are at a premium but customer support procedures are an epic fail for the company. I will not be buying or recommending purple products in the future. I may also be shipping back the Purple 4 as well. Purple Platform Frame was bent on arrival. Although my name was on the billing and all shipping status e-mails were addressed to me they would not talk to me regarding the order and insisted that my wife give them written authorization before they would speak to me or lift a finder to assist a customer with an issue. This was a $4000 mattress and bed frame not a mortgage access to a bank account purple! At the huge margins they are making on this product they can afford to bend over backwards to take care of their customers! Amazon, Target and Walmart all have superior customer service to purple. Shame on you Purple!

Ive had my Purple 3 for over 2 years. Its still the best hands down things Ive ever bought for myself. I am a chronic pain sufferer, and this bed has been a tremendous help. I still look forward to getting into bed at night. Im a 35 F.

Instantly noticed a difference from our previous mattress! From the first moment I laid down on it, it was a battle to NOT fall asleep, it was so comfy. I fell asleep HOLDING MY HEAD UP while watching a video with my wife. THAT is how comfortable I was. It isn’t bouncy or stuffy at all. After one night’s sleep, I felt like I had a brand new perspective and attitude on life. The mattress was a total mind game, because I wanted to shift and turn and groan, because I have for so long. It became such a habit to settle with my mattresses and their quality. But I never actually needed to with Purple, it just felt habitual. I was always comfortable laying down. It’s been forever since I could sleep on my side without a lot of discomfort, and with Purple, I could. My wife is the reverse, funny enough. She hasn’t been able to sleep on her back since we got pregnant, and now she can. It also came in excellent packaging, which I am definitely keeping to reuse. It’s always nice when you don’t have a pile of waste to throw away from packaging. Still some waste, but minimal, for a king size mattress. The frame has an awesome amount of space underneath for storage. All while having a simple design with simple setup, too! Hardly even needed to look at the instructions. The sheets are incredible, the way they cool and stretch, especially the waterproof cover. I always skipped using sheets, even as a kid, because it felt like sleeping under tucked cardboard. These sheets I absolutely want to hog, and cuddle under, if only my wife didn’t hog them first.

I would stay far away from financing anything with affirm with Purple mattress. I purchased a purple mattress and financed this purchase with this company. Purple was not able to provide the white glove service that I purchased along with my mattress. I called to cancel the order and was talked into keeping my standing order in exchange for a refund of appropriately $400. Purple didn't advise affirm to adjust the amount financed. The mattress was delivered and all was well until I received my 1st bill from Affirm after the mattress was delivered. Affirm had not adjusted my bill and were charging me interest on the original amount financed. I've called and spoke to several representatives and they refuse to refund the over payment of interest paid for the last 6 months and then they refuse to adjust my billing. I am reporting the to every government agency that governs. DO NOT FINANCE WITH THEM.