Pure Sense CasesReviews of puresensecases.com

Response from Pure Sense CasesDec 17, 2019

Hello Jay, Please accept my apologies for the shipping hold-ups of your order. I have reviewed this and see what went wrong. Your order was indeed dispatched out via standard shipping instead of express. Further checking on the tracking link, I can see that this has now reached and sorted out at our LAX warehouse. You should receive the package in the next 72 hours. http://track.tablet2cases.com/420992029361269903504338010439 Please be assured that we take this situation very seriously. I have raised a complaint with our logistics team to make sure we take corrective action and avoid any recurrence of your experience. Furthermore, I want to rectify the shipping issue by offering a full refund for the purchase. I have reached out to you via direct email so we can further discuss my offer. I am looking forward to your reply. Sincerely, Erma, Head of Support Pure Sense Cases

Response from Pure Sense CasesDec 11, 2019

Hello Anne Bogdanowicz, I am sorry to read that the buddy case did not provide a proper fit for your tablet. This product line has lots of specific/dedicated cases for a range of Samsung tablet models. Your order information suggests you placed an order for a Samsung Galaxy Tab A 10.1 tablet model. I suspect this is not the tablet model you are holding. I have reached out to you via direct email to get the exact model of your tablet. Upon confirming that the item is incompatible, we will then send you a replacement case from our warehouse (if we have a model that will fit better). Alternatively, we can refund your order in full. Looking forward to getting your reply with the requested information. Sincerely, Erma, Head of Support Pure Sense Cases

Response from Pure Sense CasesNov 22, 2019

Hello Anna, Thank you for your review. I am pleased to read how satisfied you are with the buddy case. In the same manner, I sincerely apologize for the shipping hold-ups of your order. The company always strives to provide fast shipment. However, delivery delays are sometimes inevitable especially when this is handed over to the shipping partner. I am reaching out to you via direct email, and hopefully, we can both work things out. I want to ensure that we only provide a positive buying experience. I am looking forward to hearing back from you. Best regards, Erma Head of Support, Pure Sense Cases

Response from Pure Sense CasesNov 22, 2019

Hello Janet Heffner, Please accept our apologies for the delay with your order. The delivery timeframe of your parcel is within 6-16 days from the date of dispatch (November 13th). We reached out and informed you that we could only ship from our international warehouse. Your parcel has now reached and sorted out at JFK warehouse. Please see the link: http://track.tablet2cases.com/420211579361269903504243982562 Our 'peace of mind' guarantee covers your purchase. I have reached out to you via direct email to explain our shipment process and timeframe. I look forward to hearing back from you so we can work together on a resolution to this issue! Best regards, Erma Head of Support, Pure Sense Cases

Response from Pure Sense CasesNov 18, 2019

Hello James Zweig, Thanks for your feedback on the delivery of your order. The company always strives to provide fast shipment. We made sure to fulfill the order within 24 hours from when this was placed. Your parcel was dispatch from an international warehouse via USPS with tracking number LF023230687SG and delivery timeframe of 6-14 business days, as stated on the order information. See the link below to follow its full journey. This is now expected to get delivered on November 20th which is within our promised delivery date: http://track.tablet2cases.com/LF023230687SG Our 'peace of mind' guarantee covers your purchase, and I can understand your hesitation. I have reached out to you via direct email to explain our shipment process and timeframe. I look forward to hearing back from you! Best regards, Erma Head of Support, Pure Sense Cases