Pure Sense Cases Reviews | Read Customer Reviews of puresensecases.com

Pure Sense Cases Reviews | Read Customer Reviews of puresensecases.com

Pure Sense Cases reviews

Showing 10 reviews with 4 stars · Clear filters

Sharon S.
Nov 18, 2022
Very fast and quick response time
Very fast and quick response time. Delivery was smooth. 1/3 cases was missing a strap. :(
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Mariana Castro P.
Dec 29, 2020
The cover case is really good
The cover case is really great, but the screen protector is a poor quality plastic that does not match the excellent quality of the product
Response from Pure Sense CasesDec 31, 2020
Hello Mariana Castro Perez, Thank you for leaving us positive feedback. It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I am sorry to read about the issue with the screen protector. We would be delighted to assist you with this. You can write to us if you still need help with this or want us to ship a spare screen protector. We appreciate you entrusting your business with us and enjoy your buddy case. Best regards, Erma Head of Support - Pure Sense Cases
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Johnny B.
Sep 16, 2020
We are a small community organisation…
We are a small community organisation looking after a park. This review would be five stars if the blue case had been available. With a protective screen cover stuck over our iPad broken screen and this cover, we affectionately call it the Fisher Price iPad ;-) a $450 replacement screen has been avoided and we are very very pleased with the protection that the Pure Senses case gives us.
Response from Pure Sense CasesSep 18, 2020
Hello Johnny, Thanks for taking the time to share your experience with Pure Sense Cases here on TrustPilot. Your feedback will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture. Our founders built this small business to help our customers with their iPad needs, and your testimony affirms we have achieved that sole mission! 😊 I am sorry you had to get the pink buddy case instead. I am writing to you directly so we can ship out the original color free of charge. Thank you again from the bottom of our hearts and looking forward to hearing back from you. 🙏 Best regards, Erma Pure Sense Cases - Head of Support
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Nithya R.
Apr 29, 2020
Good one
The case on the whole looks and feels great.. the screen protector is quite tricky to apply.. i personally couldn't put it on by myself.. wasted one of it.. thankfully the pack comes with an additional screen protector.. hope to get it fixed by experts!
Response from Pure Sense CasesMay 3, 2020
Dear Nithya, Thank you for leaving us a positive review. It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I am sorry to read about the challenge of installing the screen protector. We would be very happy to assist you with this. You can write to us if you still need help with this or if you want us to ship a spare screen protector. We appreciate you entrusting your business with us and enjoy your buddy case. Best regards, Erma Head of Support - Pure Sense Cases
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Michael
Apr 1, 2020
Case is great, screen protector needs some love
Case is great! Screen protector not up to par, but for everything else, very pleased!
Response from Pure Sense CasesApr 15, 2020
Hi Mike, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers, too loved using Pure Sense Cases for their tablet and iPad needs. We are also bringing out new cases in the upcoming months. Here's hoping that you will remain a loyal customer- a discount will be sent to your email. As for the screen protector, my apologies if this has not met the expectation. Your purchase comes with a peace of mind guarantee. In light of the above, I have reached out to you via email to help and discuss with you our options to get a brand new protector and I look forward to hearing back from you. Best regards, Erma Pure Sense Cases - Head of Support
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James Z.
Nov 18, 2019
A Good Case
Sorry for the misunderstanding. It's easy to overlook the "business" days when your shipping time is 14 business days. It did arrive near the end of that window. You might consider having trust pilot wait until after the 14 day window to send the request for review. It was sitting in my inbox quite a while before I received the case. The case is working great. My daughter handles it just fine. We plan to mainly use the strap in the car, so it is a little inconvenient to have the straps attach to the case with looping that will not be quick to implement. We might improvise with some hooks.
Response from Pure Sense CasesNov 18, 2019
Hello James Zweig, Thanks for your feedback on the delivery of your order. The company always strives to provide fast shipment. We made sure to fulfill the order within 24 hours from when this was placed. Your parcel was dispatch from an international warehouse via USPS with tracking number LF023230687SG and delivery timeframe of 6-14 business days, as stated on the order information. See the link below to follow its full journey. This is now expected to get delivered on November 20th which is within our promised delivery date: http://track.tablet2cases.com/LF023230687SG Our 'peace of mind' guarantee covers your purchase, and I can understand your hesitation. I have reached out to you via direct email to explain our shipment process and timeframe. I look forward to hearing back from you! Best regards, Erma Head of Support, Pure Sense Cases
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Musa B.
Oct 21, 2019
We are a home health business and…
We are a home health business and ordered these cases for our iPads that will be used by our field staff. They arrived a day before promised and in excellent condition. It was a little difficult putting on the scratch resistant screen cover, the openings didn't line up exactly, but we were able to get them on and get the bubbles out with a little time and effort. The cases were a little difficult to get on, as we didn't have the opening in the back to slide them in, but the iPads obviously won't be popping out without a lot of help. :) Since we just got them, I can't tell you how long they will last or how they hold up, but I will let you know.
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Yev
Oct 20, 2019
Good product
Good product. Great service
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