Pure PlanetReviews of pureplanet.com

You only realise how good a company is when there is a problem, I am paying 2 energy providers for the last 6 months even though I had an email to say my switch was completed. When I go to query what's going on,they have no customer service telephone line and the only method is to message them. You'll be lucky to get a response in a timely fashion I can assure you. The resolution they offered was to refund some money that I had paid. No chance your paying compensation my sweets and if not it's going to the ombudsman. I will never ever go with a company that doesn't have a telephone number to contact again.

New App is a shocker!

Ridiculously expensive. Looking at our new daily readings from Eon now we've moved house, I am shocked to see how different they are. Love the idea but charging far too much.

High price for useless communication. They are trying to charge me 3 times my normal full months billing for the first 2 weeks when I moved into a new house. Taken 2 months to respond to my email they are an utter joke.

Considering these guys are largely working from home they have been fine with their communication with me and have gone over and above in locating instructions for new meter that was fitted by an engineer with my last energy supplier but with no instruction left on how to get meter readings! Now at least I should be able to get an accurate reading to them.

If you are on a smart meter do not switch to Pure Planet. We did and after a power cut Pure Planet do not want that our In Home Display (IHD) no longer is registering any gas usage. Wish I had never switched for what I save with these charlatans. Oh and they didn't even get my opening readings correct.

Here we go again, trying and failing to communicate with this dreadful outfit. Unfortunately, this is my second appalling experience with pure planet. As the Landlord of a property which has just changed tenants, I have a very small bill of £8.91 to pay. After failing to get any response to my messages via Facebook and email for weeks, eventually they respond and the bill is sent. However, there is no contact for paying the bill and again my messages ignored and emails returned as server could not deliver. All I want is a phone number to pay this bill. This is stressful, frustrating and appalling service. Help!!!!

I had great difficulty contacting Pure Planet about an accounting query, and I am glad to say that, having eventually found their text number, they responded very quickly and the matter has been resolved. So thank you for dealing with it promptly. The original issue was actually a problem with logging in to my account, but this seems to have been sorted too. A D Brook